Implementation Specialist

EasySend is a no-code platform for building and optimizing digital customer journeys. EasySend transforms paperwork-based processes in insurance, banking, and financial services into customer engagement and revenue growth opportunities.

The Implementation Specialist is responsible for implementing our clients' business processes on Easysend's platform. He/She will be responsible for interacting with clients daily and Easysend’s internal teams to ensure that clients have the solutions needed.

The ideal candidate is highly detail-oriented with a hands-on approach, tech-savvy, and organized, with excellent communication and customer-facing skills, and has a passion for excellence, innovation, and success.

Once trained on the EasySend platform, the Implementation Specialist will quickly start working directly on client projects and with our cross-functional teams utilizing the team's best practices.

Responsibilities:

Accountable for end-to-end Implementation of clients' processes on the EasySend platform.
Own the Implementation lifecycle hands-on (requirements, planning, configuration/development, deployment, testing, and monitoring)
Analyze and proactively drive forward solutions
Provide proactive customer service to clients and partners in an articulate, positive, and informative manner
Understand Easysend platform and collaborate with Product and R&D team to identify and communicate technical services and solutions
You will wear many hats, work independently, as well as a team player within a growing team

Requirements:

Knowledge of JavaScript, CSS, HTML
Bachelor's degree in Industrial Engineering and Management or diploma in UX or related field
Relevant hands-on technical experience - a plus!
Fluent English & Hebrew speaker (verbal and written)
Strong problem-solving skills, adaptable, proactive, and willing to take ownership.
Self-organized, detail-oriented, and process-driven.
Self-learning individual who loves to pass on his knowledge to others.
Strong attention to detail and the ability to effectively articulate technical challenges and solutions
Ability to learn quickly in a fast-pasted environment, while working with departments best practices