Help Desk Representative

DESCRIPTION

abra is looking for a Help Desk Representative to join our technical support team.

About the Role

As part of a 24/7 global support operation, you will provide first-line assistance to users worldwide and take responsibility for key operational tasks, including:

First-level troubleshooting and technical support
User onboarding/offboarding and permission management
Managing AD accounts, groups, and Exchange mailboxes
Monitoring organizational processes (onboarding, mobility, access)
Creating reports and writing basic scripts
Collaborating closely with the Infrastructure and IT teams
REQUIREMENTS
2 years of hands-on experience in IT Support / Help Desk
Solid experience with Active Directory and Exchange
High-level English (most communication is in English)
Experience working in an organizational/enterprise environment