Service Supervisor - Petach Tivka

Tesla participates in the E-Verify ProgramWhat to ExpectAt Tesla, our Workshop Supervisors are the front-line leaders of our Service operation. They act as brand ambassadors, delivering an exceptional experience to customers, managing day-to-day operations as well as proactively developing team members to reach their full potential.We hire leaders who want to run a service business and be a part of our critical mission to accelerate the world’s transition to sustainable energy.Our Service Supervisors consistently deliver excellent results across both people leadership and business operations. To succeed at Tesla, you must be energetic, highly organized, and smart working as well as having a passion for true leadership and our brand.What You’ll DoOversee and lead Service Advisors and Parts Advisors to achieve KPIs including, but not limited to, customer satisfaction, productivity, Fix Right First Time, profitability, and cost savingsMonitor performance consistently and be responsible for quality within your team, reporting progress to management daily, together with any specific incidentsIdentify any roadblocks disturbing workflow and ensure that everyone has the tools and training to perform their role successfullyHold daily meetings with the team and one-to-ones sessions, outlining expectations and workload for the day aheadManage complex escalations together with your team, confidently resolving and defusing difficult conversations across all communication channelsPossess advanced knowledge of pulling vehicle logs and submitting for remote diagnosis and repair, accurately recording repair orders, interactions, and data into our systems, finalizing invoicing and paymentSupport in reviewing jobs that are planned for the day and week, and help ensure the parts inventory and planned jobs are harmonizingWhat You’ll BringProven ability to lead by example and be innovative with processes and efficienciesProblem solving initiative to fix problems when they arise, but also understand why and how they happenedAbility and desire to lead, trust and motivate your team, to engage and facilitate others to achieve and succeedAble to communicate, read and write effectively in English and DutchDigitally savvy – ability to adopt and adapt quickly to new technology and systemsMust have and continue to maintain a valid driving license and safe driving recordTesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.