Service Supervisor - Petach Tivka

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What to Expect

At Tesla, our Workshop Supervisors are the front-line leaders of our Service operation. They act as brand ambassadors, delivering an exceptional experience to customers, managing day-to-day operations as well as proactively developing team members to reach their full potential.

We hire leaders who want to run a service business and be a part of our critical mission to accelerate the world’s transition to sustainable energy.

Our Service Supervisors consistently deliver excellent results across both people leadership and business operations. To succeed at Tesla, you must be energetic, highly organized, and smart working as well as having a passion for true leadership and our brand.

What You’ll Do
Oversee and lead Service Advisors and Parts Advisors to achieve KPIs including, but not limited to, customer satisfaction, productivity, Fix Right First Time, profitability, and cost savings
Monitor performance consistently and be responsible for quality within your team, reporting progress to management daily, together with any specific incidents
Identify any roadblocks disturbing workflow and ensure that everyone has the tools and training to perform their role successfully
Hold daily meetings with the team and one-to-ones sessions, outlining expectations and workload for the day ahead
Manage complex escalations together with your team, confidently resolving and defusing difficult conversations across all communication channels
Possess advanced knowledge of pulling vehicle logs and submitting for remote diagnosis and repair, accurately recording repair orders, interactions, and data into our systems, finalizing invoicing and payment
Support in reviewing jobs that are planned for the day and week, and help ensure the parts inventory and planned jobs are harmonizing
What You’ll Bring
Proven ability to lead by example and be innovative with processes and efficiencies
Problem solving initiative to fix problems when they arise, but also understand why and how they happened
Ability and desire to lead, trust and motivate your team, to engage and facilitate others to achieve and succeed
Able to communicate, read and write effectively in English and Dutch
Digitally savvy – ability to adopt and adapt quickly to new technology and systems
Must have and continue to maintain a valid driving license and safe driving record

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.