IT Manager

About the Role

We are seeking a highly skilled IT Manager to join our global medical device company. The successful candidate will lead IT operations with a strong focus on cybersecurity, cloud infrastructure, service delivery, helpdesk management, and project execution. This role is critical to ensuring our IT systems remain secure, efficient, and future-ready, supporting our mission to deliver innovative healthcare solutions worldwide.

What you will be doing {responsibilities and duties}:

· IT Operations & Infrastructure

· Manage and optimize IT infrastructure, including servers, networks, cloud platforms, and enterprise systems.

· Ensure system availability, performance, and scalability to support business growth.

· Guarantee compliance with corporate IT policies and medical device industry regulations.

· Cybersecurity

· Lead the company’s cybersecurity strategy, policies, and tools to safeguard sensitive medical and business data.

· Conduct regular risk assessments, vulnerability scans, and penetration testing.

· Oversee incident response, disaster recovery, and business continuity planning.

· Cloud & Service Management

· Manage cloud environments (Azure/AWS/Google Cloud), ensuring security, cost optimization, and scalability.

· Implement service-oriented IT processes (ITIL framework) to improve reliability and efficiency.

· Oversee vendor and service provider relationships.

· Helpdesk & Organizational Service Framework

· Lead and develop the IT Helpdesk function, ensuring excellent user support and service quality.

· Establish and manage an organizational service framework to define, monitor, and improve IT service levels (SLAs/OLAs).

· Drive continuous improvement in IT support processes, knowledge base, and self-service tools.

· Innovation & Technology Enablement

· Identify, evaluate, and introduce emerging technologies to enhance IT operations, security, and user experience.

· Promote automation, AI-driven tools, and modern collaboration platforms to streamline IT services.

· Act as a technology champion, driving innovation across the organization.

· Project Management

· Lead cross-functional IT projects from initiation to delivery, ensuring on-time and on-budget execution.

· Collaborate with business leaders to align IT initiatives with corporate strategy.

· Drive digital transformation projects to enhance collaboration, security, and productivity.

· Leadership & Team Management

· Supervise and mentor IT team members, including infrastructure and helpdesk staff.

· Foster a culture of accountability, continuous improvement, and knowledge sharing.

· Build strong relationships with global IT counterparts and local business leaders.

· Working according to Insightec Quality Policy, relevant Quality Procedures & Standards, and privacy & safety rules.

Requirements:

What you have:

· Bachelor’s degree in Computer Science, Information Systems, or related field (Master’s degree preferred).

· 7+ years of IT experience, with at least 3 years in a managerial role in a global company.

· Strong expertise in cybersecurity, cloud infrastructure (Azure/AWS/Google Cloud), networking, and enterprise systems.

· Proven experience in helpdesk management, IT service delivery, and service frameworks (ITIL/ISO standards).

· Demonstrated ability to bring innovation and new technologies into IT operations.

· Track record of successful IT project management in global or regulated environments.

· Knowledge of ISO 27001, GDPR, HIPAA, and other compliance standards relevant to medical devices and healthcare.

· Excellent communication, leadership, and stakeholder management skills.

· Fluency in English (written & spoken).

· Experience from a medical device company – advantage.