Staff Data Scientist

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

We’re looking for a Data Scientist to join our team. You will contribute to building, testing, and refining AI-driven product features that explore the use of LLMs, intelligent agents, and applied machine learning within the enterprise.

What you get to do in this role

Bring intelligence to customer workflows by leveraging their data: structured (workflow state evolution, tables) and unstructured (descriptions, documents)
Adapt models to unique and complex business environments across thousands of customers and diverse data volumes.
Contribute to the integration of AI capabilities into new product areas in close collaboration with product management, engineering, and operations teams.
Analyze model outputs, define evaluation strategies, and iterate on based on user feedback and data-driven signals
Contribute to model experimentation frameworks, including accuracy, safety, and edge-case evaluation
Support data preparation and enrichment pipelines for model training and testing
Build interactive dashboards and tools to surface model insights and drive strategic initiatives

Qualifications

To be successful in this role, you have:

Hands-on experience integrating AI into business processes, decision workflows, or user-facing applications.
6+ years of experience applying AI-based solutions with a proven track record of solving industrial problems with data.
Ability to reason about model behaviour, evaluate model outcomes, debug unexpected results, and rapidly iterate towards improvements.
Proficiency in Python and standard data science libraries such as Pandas, NumPy, scikit-learn. Familiarity with Jupyter notebooks and source code control systems (Git), and API integration.
Working knowledge of SQL and API integration.
Experience with Java or JavaScript is a plus.
Experience with LLMs and GenAI workflows, including prompt engineering and evaluation of generative outputs.
Solid understanding of ML, DL, and NLP techniques.
Strong academic background (M.S. or Ph.D.) in a related discipline.
Excellent communication skills and a collaborative mindset.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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