VIRTUAL BANK ADMIN

GENERAL SUMMARY
This position would provide support to the Director of Virtual Banking in the area of virtual banking development and management.

Responsibilities and Duties
Performs new accounts duties which include selling new accounts, closing accounts, advising customers on all bank services, and helping customers match the appropriate Bank service to their specific need.
Provides day to day management support named services in a manner that promotes customer service in line with bank expectations.
Performs various customer service duties, including answering telephone inquiries,
ordering checks, reconciling statements, resolving disputes, etc.
Assists when needed with daily Branch duties and assist with the duties of the Senior Virtual Banking Administrator in their absence.
Assists with development or promotional ideas, attend meetings, and training sessions.
Provides support in the development, implementation, and maintenance of all virtual banking services.
Assists in the maintenance of the organization’s websites.
Assists in the marketing of virtual bank services to customers and non-customers through electronic communications.
Regular and reliable attendance.
Other duties as assigned by supervisor.

Knowledge, Skills, and Abilities
Full knowledge of personal banking products offered, taking a personal initiative to stay updated on any changes. Basic knowledge of all banking regulations applicable to the job function and of all bank policies and procedures.
Knowledge of general banking principles and banking regulations and a willingness to participate in educational opportunities.
Knowledge of internet banking products and services.
Knowledge of customer service practices and principles.
Skill in operating various office machines including switchboard, adding machine, copy machine, typewriter, etc.
Skill in operating computer terminals and printers accurately.
Ability to communicate effectively with customers, managers, and other employees.
Ability to maintain a high level of confidentiality.
Ability to manage responsibilities with minimal supervision.

Education and Experience
High school graduate or equivalent.
Previous banking, internet banking or internet product experience preferred.
Physical Requirements
Requirement | Description
Vision: Must be able to see well enough to read documents, operate office equipment, and drive a vehicle.
Hearing: Must be able to hear well enough to communicate with customers, co-workers, and supervisors.
Speech: Must be able to speak clearly and articulately to convey information and instructions.
Manual Dexterity: Must be able to use hands and fingers to type, write, manage objects, and perform other tasks.
Mobility: Must be able to move around the office, warehouse, and sales floor as needed.
Lifting: Must be able to lift twenty-five pounds occasionally and up to 10 pounds frequently.
Bending: Must be able to bend, stoop, and reach to access files, inventory, and equipment.
Standing: Must be able to stand for prolonged periods of time during busy hours.
Sitting: Must be able to sit for prolonged periods of time during quiet hours.
NOTE: The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills, required of personnel.

Monday - Friday 8-5. Office in Gretna, NE.
About Pinnacle Bank/Bank of Colorado
We take pride in our heritage as a family-owned, community bank. Our commitment to our customers and community is at the forefront of how we do business.

We are a Nebraska-based banking organization founded in 1938 in Palmer, Nebraska. Today, we have branches in Arizona, Colorado, Kansas, Missouri, Nebraska, New Mexico, Texas and Wyoming.

As we grow, our commitment to our customers and community remains as strong as ever. We specialize in building lasting banking relationships with the businesses, farms and families we serve. We also prioritize taking an active role in our communities through charitable giving and volunteering.

At Pinnacle Bank, we are ready to help your company with business checking and savings accounts, commercial loans and lines of credit and treasury management services.

We also offer personal banking services, including accounts, mortgages, personal loans and technology products.

We offer fair and competitive compensation as well as bonus based on an employee's years of service and possible discretionary merit bonuses. Employees also have the opportunity to participate in the Bank incentive programs based on charter/branch guidelines. Other benefits include:
8 paid holidays*
17 PTO days each year for the first five years of employment.*
After five years, 22 PTO days each year.*
After ten years, 27 PTO days each year.*
Employees must also complete the 90-day introductory period prior to accruing PTO.*
New employees will receive 16 hours of paid sick time upon their hire date.*
Health, dental, prescription drug card, vision, and voluntary life insurance plans
Health Savings Account with employer contributions
Flexible medical and dependent care spending plans
Parental Leave after one year of full-time employment
401K plan after 3 months and start of next quarter with employer contributions and profit sharing
Free checking account and basic printed checks
Free safe deposit box
$50,000 group term life insurance
Long term disability insurance
Employee Assistance Program
Educational Assistance
*Paid holidays and paid time off benefits are not applicable for employees that are fully commissioned.

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] or by phone at 402-697-8666 and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address. For more information, view the [EEO KNOW YOUR RIGHTS] and [PAY TRANSPARENCY STATEMENT].