Assistant Manager Escalations

TransUnion's Job Applicant Privacy NoticeWhat We'll Bring:This is an exciting time in TransUnion CIBIL. With investments in our people, technology and new business markets, we are redefining the role and purpose of a credit bureau. We are looking a candidates with• Experience working in a continuous improvement• Comfortable working in fast paced environment.• High degree of responsibility and ownership, strong multitasking, coordination and tenaciously looking for ways to get results.• Ability to work under pressure in a fast paced environment and deliver as per expectations in terms of timelines an quality• Self-starter, ability to work independently, handle ambiguous situations and exercise judgement in variety of situations.• Strong communication, organizational, verbal & written skills.• Supports over vision and strategy of TransUnion CIBIL Operations in support of broader goals.• Excellent interpersonal (verbal and written) communication skills are required to support working with internal & external teams.• Ability to manage multiple priorities and assess & adjust quickly to changing priorities.• Requires leadership qualities to mentor junior members of the team.• Quick to learn on all processes.• Work together with other team members for cross training and being a back-up to other team members if the situation demands.• Collaborating with cross-functional teams in resolving complaints with defined timelines.What You'll Bring:· Publish Daily, Weekly, Monthly, Quarterly, Adhoc Dashboard and MIS as required.· Ensure timely and accurate reporting of all the reports shared internally with the stake holders and with the regulator· Maintain a structured repository of the data utilized to prepare the various reports as required by the function· Identify, analyze and interpret trends or patterns from complaints and escalations. Proactively highlight outliers/variance in the data· Prepare the requisite presentations for discussions with senior managementImpact You'll Make:Candidate must be highly proficient with MS Office applications - Excel and Advance excel, MS-Access. Knowledge on macros, BI Store & Tableu will be an added advantage. Knowledge of pivots, Vlookup, Hlookup is mandatory.MS Power point for presenting the analysis, trends and insights is a must.This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.TransUnion Job TitleRep III, Consumer Operations Support