Field Engineer

Established Jerusalem IT company with focus on SME and SMB customers is searching for an experienced field engineer to join our dynamic team. Candidate will join a team providing on-site diagnostics, support and consulting to our customers and will be working tightly with our NOC/remote support team to handle larger projects and support incidents. Requirements 5+ years experience in IT support in the field Networking background, including WiFi (Aruba, Ruckus) , switching and VLANs, VPN and routers/firewalls (Forti, Sophos), and experience with Israeli ISP WAN services (Fiber, 4G/5G) Experience with Windows Server environments is a plus Windows 11 endpoint support macOS support, MDM platforms such as Jamf/Kandji is a plus Experience with end user support for Microsoft 365 (Exchange Online, SharePoint, Teams) Experience supporting Google Workspace is a plus Strong cybersecurity awareness and sensitivity Experience with RMM platforms (N-able) and PSA/ticketing systems (Autotask) is a plus Desktop, laptop, and basic server hardware diagnostics (NAS experience a plus) Experience with IP CCTV systems, access control, PoE networks is a plus Valid driver’s license and willingness to work on-site, front facing customers Fluent English and Hebrew University degree – advantage