Market and Customer Intelligence Lead

Tel Aviv, Israel | Product | Full-time
Not your everyday company

Lemonade completely reinvented how insurance works. As a customer-centric tech company, we created an insurance experience that is smart, instant, and delightful.

At Lemonade, you’ll be working with a group of like-minded makers, who get a kick out of moving fast and delivering great products. We surround ourselves with some of the smartest, most motivated, creative people who are filled with positive energy and good karma.

Unlike most publicly traded companies, we’re nimble and efficient. We take pride in the fact that we still think and operate like a startup. We don’t care much about titles and hierarchy and instead focus on innovation, bold moves, and challenging the status quo.

We’re built as a lean, data-driven organization that relies on a common understating of objectives and goals to provide teams with autonomy and ownership. We don’t like spending our days in meetings and we skip committees altogether. At Lemonade, there’s no such thing as going over someone’s head. We have zero tolerance for bureaucracy, office politics, and lean-back personalities.

As a Public Benefit Corporation and a certified B-Corp, we deliver environmental and social impact using our products and tech. Through our Giveback program, we partner with organizations such as the ACLU, New Story, The Humane Society, Malala Fund, American Red Cross, 360.org, charity: water, and dozens of others, and have donated millions towards reforestation, education, animal rights, LGBTQ+ causes, access to water, and more.

Awarded ‘best workplace’
Best Workplace and Best-Led Company by Inc. Magazine
“World Changing” by Fast Company
Recognized as a World Changing Idea by Fast Company Magazine
Ranked #1 Home insurance in America
Won best renters and homeowners insurance in America by US News, and others
Best Pet Insurance in America
Rated “Best Overall Pet Insurance” by Better Homes & Gardens
Rated 4.9 on the App Store
Among the highest rated apps of all time
What you’re applying for

We’re looking for a Market and Customer Intelligence Lead to drive strategic decisions across Lemonade by turning customer behavior and market dynamics into actionable insights that fuel growth, optimize operations, and strengthen our position as the world's most loved insurance company. You'll own the intelligence that connects customer needs to business strategy.

In this role you'll:

Lead comprehensive customer research and analytics to understand behavior, satisfaction, and lifetime value across our millions of users—from onboarding to claims to renewal

Own business intelligence infrastructure that connects customer data to operational metrics, identifying opportunities to improve efficiency and customer experience

Monitor customer reviews across various channels, translating insights into actionable strategies that enhance customer satisfaction and drive product improvements.

Conduct market analysis to understand competitive positioning and category trends, but with focus on how market shifts impact our customers and operations

Design and execute research methodologies (behavioral analysis, surveys, journey mapping) that uncover why customers choose, stay with, or leave Lemonade

Present customer-driven recommendations to leadership, ensuring business decisions are grounded in deep understanding of user needs and operational impact

What You’ll Need:

7+ years in customer insights, business analytics, or operations strategy with proven impact on business growth and operational efficiency. Consulting or operational experience is a significant advantage.

Advanced skills in customer analytics, behavioral segmentation, and translating insights into business recommendations.

Experience building customer intelligence systems that connect user behavior to business metrics and operational outcomes.

Strong background in research methodologies focused on customer experience, satisfaction measurement, and lifecycle optimization.

Insurance, fintech, or subscription business experience preferred—understanding customer lifecycle economics and retention drivers.

Ability to work in an office environment a minimum of 3 days a week

Enthusiasm about learning and adapting to the exciting world of AI – a commitment to exploring this field is a fundamental part of our culture

Things to know…

Lemonade is an equal opportunity employer committed to diversity and inclusivity. We never discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you require reasonable accommodations due to religious beliefs, pregnancy, or disabilities, let us know at any time.