Customer Support Engineer

Job Description
Customer Support Engineer
Customer Support Engineer

About the role

As a Customer Support Engineer, you will play a key role in providing high-quality support to customers by managing spare parts operations, technical service processes, and back-office activities. This role ensures efficient order handling, timely service delivery, and accurate coordination with internal teams and external partners, in line with Elopak’s guidelines and core values.

Key responsibilities

Spare parts management and logistics

Prepare customer quotations and follow up.
Handle spare parts orders and shipments for our technical department and external customers, ensuring timely delivery.
Manage local and customer spare parts inventory.
Manage spare part claims.

Technical Service and Back Office support

Maintain accurate and up-to-date CRM data.
Issue weekly technical service invoices based on CRM reports.
Support our Technical Service department by reviewing and validating expenses, overtime reports and PPE.

What we offer

Join a growing multinational company with an international and professional team.
Attractive salary package.
Company mobile and laptop from your first day.
Daily allowance when travelling.
Personalized onboarding, competence development plan and regular feedback.
Professional requirements
Bachelor’s degree in Business administration or similar.
Previous experience in customer support and technical background.
Ability to work with MS Office, CRM systems and ERP programs (SAP, Priority is a plus).
Customer-oriented mindset with teamwork skills.
Excellent communication skills with customers and internal stakeholders.
Flexibility to travel when required.
Strong verbal and written communication in English and Hebrew.

Send us your application. We conduct ongoing interviews and Elopak reserves the right to close the job offer once a suitable candidate has been found. Due to GDPR regulations, we only accept applications through our online job portal.

About Elopak

Elopak was founded in Norway in 1957 and is a leading, global supplier of sustainable packaging and filling equipment. We produce cartons for beverages such as milk and juice, as well non-food liquids for instance detergent and soap. The iconic Pure-Pak® carton is a natural choice and aims to leave the customer product unchanged and the world unharmed

The pack of 2,850 people around the world is guided by our vision; “Chosen by people, packaged by nature”. Reflecting the company promises of Empower, Unite and Accelerate, our people make sustainable packaging real with tangible impact on end-user consumption. Across borders, we are united in providing a natural and convenient alternative to plastic bottles.

Elopak was listed on the Oslo Stock Exchange (Oslo Børs) in 2021. We sell in excess of 14 billion cartons every year across more than 70 countries. Sustainability is at the core of everything we are and everything we do. Thus, we are a proud UN Global Compact participant and have been carbon neutral since 2016. For more information, go to www.elopak.com or follow us @Pure_Pak on Twitter and @Elopak on LinkedIn.