Trust and Safety Policies manager, Temporary Position

Fiverr is seeking a dedicated Policies Manager to join our Trust and Safety team. In this role, you’ll define and implement policies that promote a safe and respectful environment for our community. You'll work cross-functionally to ensure that our policies align with company goals and support our diverse range of business initiatives.

The position is temporary for 6 months.

Requirements:

3-4 years in policy, project management, or law.
Bachelor’s degree (Law degree is an advantage).
Strong written and verbal communication skills; demonstrated analytical thinking and problem-solving abilities.
Proven experience in cross-functional communication and consensus-building.
Experience with data-driven decision-making to assess policy impact.
A deep interest in content policy and online community development.
Experience with regulatory frameworks and public policy, especially in technology or social media.

At Fiverr, we’re not about checklists. If you don’t meet 100% of the requirements for this role but still feel passionate about the position and think you have the right skills and qualifications to excel at it, we want to hear from you.

What am I going to do?:

Policy Development: Define and implement content, behavioral, product policies and moderation guidelines. Research industry standards and gather stakeholder input to draft effective policy proposals.
Industry Research: Monitor emerging Trust and Safety risks and global trends, including AI regulation and compliance with the Digital Services Act (DSA).
Gap Analysis: Identify policy gaps and create action plans to address them based on priority and impact.
Internal Collaboration: Work closely with teams such as Product, Customer Care, Legal, and PR to develop comprehensive, enforceable policies, clearly deliver policy rationales and changes to internal stakeholders.
Policy Communication: Regularly update the Fiverr Community Standards and create educational resources to inform users about new and existing policies.
Stakeholder Engagement: Escalation Point: Act as a point of contact for policy-related issues and handle urgent or sensitive situations effectively.

Equal opportunities:

At Fiverr, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product, as well as our community. Fiverr is proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, Fiverr will provide accommodation to individuals with disabilities or a special need.