Embedded Technical Support Engineer

As a Tier 3 Engineer, you will play a critical role in providing expert technical support to our customers, resolving complex technical issues and ensuring the smooth operation of our products. You will work closely with other members of the Technical Support team, as well as with product development and engineering teams, to identify and resolve product issues.

Responsibilities:

Develop an in-depth understanding of Orpak's embedded products and their integration within customer environments.

Provide Tier 3 technical support to customers, resolving complex technical issues and troubleshooting problems related to embedded products.

Take a leading part in building and maintaining an internal LAB for Customer Support needs.

Investigate, simulate and analyze technical issues, identifying root causes.

Collaborate with other technical support engineers, QA and product development teams to resolve recurring issues and improve product quality.

Document technical solutions and knowledge base articles for future reference.

Interact directly with customers to understand and diagnose their technical challenges.

Communicate effectively to guide customers through issue resolution and ensure a positive experience.

Training Responsibilities:

Prepare and maintain the training kit, ensuring it is up to date with the latest product features and best practices.

Conduct training sessions for internal teams, customers, or partners as needed.

Continuously improve training materials based on feedback and product updates.

Travel abroad: Customer On-Site visits according to needs (up to 4 times a year)

Bachelor’s degree in electrical engineering, or related field.
Minimum of 5 years hands-on experience in troubleshooting and resolving complex technical issues, with a strong focus on embedded systems
Experience with Linux and Windows OS environments
Experience with Embedded Linux (user space development and debugging, Yocto, Buildroot, low-level drivers)
Exposure to embedded system architectures and standards
Experience with communication protocols and interfaces; Ethernet, SPI, I2C, UART, Ethernet, USB
Experience with debugging tools and techniques
Experience with remote support tools
Proficiency in spoken and written English at a high level - Mandatory
Ability to work independently and as part of a team
Organized and excited about technology

Additional Skills:

• Deep familiarity with EMBEDDED LINUX, RTOS such as MQX and multi-threading Applications

• Experience with

SW (C/C++) on embedded platforms
RFID systems
Wireless communication (WiFi, Bluetooth, Zigbee)
Vehicle CAN BUS, OBD diagnostics
Serial communications - RS232/RS485
TCP/IP, TLS secure communication
TCP/IP, TLS secure communication
Working with GIT

Orpak delivers comprehensive solutions to oil companies and commercial fleets, improving profitability and optimizing performance from the forecourt to the head office. Be it the single transaction, network optimization or business analytics, our hardware, software, and services enhance the entire retail fuel network and fleet management value chains. Orpak has a well-established track record of success and innovation since 1983. Known for rapid deployment of large end-to-end projects, Orpak’s field-proven products are installed in more than 40,000 service stations and 7 million vehicles across 60 countries. Our solutions are distributed via an international network of subsidiaries and value-added partners. In 2017, Orpak joined the Gilbarco Veeder-Root group and in 2020, Orpak joined Vontier along with Gilbarco Veeder-Root.

A Vontier Company Vontier is a global industrial technology company uniting critical mobility and multi-energy technologies and solutions to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise, and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement built on the foundation of the Vontier Business System and embraced by over 8,500 colleagues worldwide.