Senior Technical Support Specialist - Extended ECM

Hiring Manager: Sarah Dinneen
Talent Acquisition Advisor: Sarah Dinneen
Job Code Level: TEP3
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Your Impact:
We’re looking to welcome a Senior Technical Support Specialist to support a diverse portfolio of Extended ECM customers. In this role, you’ll serve as the support contact for Documentum clients, including but not limited to local Israel-based OpenText customers. With your strong technical expertise, sharp analytical skills, in-depth knowledge of Extended ECM products, and proven experience working directly with enterprise customers, you’ll be an invaluable asset to our team.

What the role offers:

• Working closely with the customer’s IT staff for any issues on the prescribed product line(s) that require troubleshooting or problem isolation/resolution.
• Directly accessing other senior technical resources at OpenText’s support facilities for assistance with problem management.
• Troubleshoot complex customer issues involving multiple layers of technology and recommend and implement multiple layers of tracing (Extended ECM, application server, database, network, etc.) to isolate issues.
• Working directly with OpenText engineering and product management to report product defects and assist with highly escalated customer issues.

What you need to succeed:

• Extensive experience in Extended ECM or related EIM technologies.
• Deep understanding of the Extended ECM product suite, particularly about administration and troubleshooting.
• Solid knowledge of OS System Administration (Windows Server and Unix.)
• Experience with database administration and performance tuning (SQL Server, Oracle, etc.)
• Highly organized with the ability to balance multiple projects and escalations in a fast-paced environment.
• Previous experience with networking protocols, architecture, and devices such as load balancers.
• Experience with enterprise software solution architectures and enterprise software deployment in the cloud.
• Fluency in Hebrew and English language skills.

One Last Thing:
OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in ourEqual Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.