Support Engineer Lead/Senior Technical Support Engineer

Support Engineer Lead 4-5 years of experience in a technical support or similar role. - Must 1+ years of experience managing Technical Support Engineering teams, preferably from SaaS startups in the Cloud Native Space. - Must 2 years of experience with Kubernetes and cloud platforms (AWS, GCP, etc.) - Must. Basic SQL skills with the ability to query databases. Experience with Linux and comfortable working with the CLI. Strong troubleshooting and debugging skills in cloud-based applications and databases. Ability to read code to assist in debugging and troubleshooting. Proficiency in high-level programming languages is required to troubleshoot Production code. Understanding of the SDLC and the importance of highly available enterprise standard applications on the cloud. Familiarity with containers (e.g., Docker), APIs, Datadog, and GitHub. Excellent communication skills and a customer-first mindset. Senior Technical Support Engineer Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience). 4+ years of relevant work experience (Network/Security/SaaS Support) - Must. Proficiency in Active Directory/GPO, Windows, Linux and PowerShell/ Python scripting - Must. Proven experience in technical support role, preferably in the cybersecurity industry. Excellent problem-solving and communication skills. Willingness to learn and adapt in a fast-paced environment. Strong understanding of network security skills and the ability to work independently and as part of a team. Commitment to innovation, integrity, and excellence.