Support Specialist and Environmental Sensors Architect

About Ayyeka

We're a Global Industrial Internet of Things company that connects the dots between sensors, hardware and software to put data insights in our customers hands. Our customers are at the heart of everything we do, from building our roadmap to delivering innovative solutions that meet the needs of today's critical infrastructure.

It's an exciting time to be joining AYYEKA. We're undergoing a growth momentum, and we're looking for individuals that are eager to learn, share their lived experiences, spark change, take initiative, and grow with us.

We encourage our employees to bring their whole selves to the office. And in the knowledge that all of our employees are happier and more productive when they can invest in their personal growth, spend time with their loved ones, and do the things that they love, AYYEKA is committed to providing a healthy work/life balance.

If this sounds like the workplace where you'll be able to thrive, keep reading to learn about the job requirements

Job Requirements:

We are looking for a seasoned Electric and/or Mechanical to the R&D and/or Support department for the role of Customer Engagement and Integration planning and execution.

Ayyeka's products interface with the customers' sites via various environmental sensors, which need to be integrated into the Ayyeka ecosystem and infrastructure . These electronic IoT sensors integrate with Ayyeka products include wiring, setup and configuration. The position is also tightly related to customer support; the candidate will also serve as Support Specialist, providing assistance and resolving issues for Ayyeka's external and internal customers.

The right candidate will have a strong technical background, problem-solving and communication skills, as well as a deep understanding of IoT products or services. He should also be solution-oriented and seasoned, with a ‘can do' attitude.

Key Responsibilities:

1. Sensor integration: Identify sensors for customer requirements, wiring and configure to integrate to our product.

2. Documentation: Create and update support documentation, including FAQs and troubleshooting guides, to assist both customers and internal staff.

3. Customer Assistance: Respond to customer inquiries, troubleshoot problems, and provide solutions in a timely and professional manner.

4. Product Knowledge: Maintain a comprehensive understanding of our products and/or services to address customer questions and issues effectively.

5. Problem Solving: Identify, prioritize, and resolve customer issues, escalating complex problems to the appropriate department when necessary.

6. Testing: Ensure product quality throughout the software development lifecycle.

Qualifications:

1. Excellent English communication and interpersonal skills, with proven experience working with clients - mandatory. Please provide references

2. Experience with lab equipment: Scope, power supply etc. - mandatory

3. Knowledge in electronics and communication protocols (e.g RS232, RS485) advantage

4. Hands on experience in hardware integration / connection - mandatory

5. Strong problem-solving abilities and a customer-centric mindset. - please provide references

6. Experience in System Level Testing (QA/QC).

7. Ability to work independently

8. Team player.

Working Conditions:

The location of the office is in Jerusalem.