Success at Scale Platforms & Innovation Intern

Customer Success

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Israel

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Job ID - POS3353_3

Company Description

About CyberArk:
CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets.

Job Description

As an intern, you’ll support the health and evolution of CyberArk’s customer-facing digital platforms, knowledge optimization processes, and AI-aligned innovation efforts.
You will handle recurring reports and support projects that grow digital customer success in a structured, supportive setting.

You’ll gain exposure to project coordination, stakeholder collaboration, and iterative improvements that enhance our self-service and community experience.

Activities may include some or all the following:

Support knowledge governance by managing customer feedback (e.g., article flags), maintaining documentation and playbooks, and assisting with content audits and metadata hygiene.

Assist with community moderation and engagement tracking, helping ensure timely responses and improved resolution rates.

Analyze search queries and content performance to identify gaps and improve discoverability and self-service outcomes.

Maintain and enhance recurring dashboards and reports (weekly, monthly, quarterly) using tools like Snowflake, Tableau, and Excel.

Participate in structured experiments and prototype testing (e.g., A/B tests, FAQ bots, or AI-powered content suggestions).

Translate data into actionable insights through clear visualizations and reporting; support content effectiveness studies and correlation analyses (e.g., community activity vs. support deflection).

Contribute to user journey mapping across the community and knowledge ecosystem, identifying friction points and opportunities.

Collaborate cross-functionally with Community, Platforms, Support, and Customer Success teams.

Receive mentorship and structured feedback from team leaders and peers to support growth and meaningful contributions.

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Qualifications

Currently pursuing a degree in Industrial Engineering, Information Systems, Business Analytics, or a related field.

Strong analytical mindset and ability to interpret data and translate insights into clear actions.

Excellent written and verbal communication skills; able to collaborate across functions and regions.

Interest in AI, automation, and customer experience platforms.

Proactive and self-motivated, with a team-first attitude and solid time management skills.

Curious and adaptable — you enjoy exploring new tools and solving ambiguous problems.

Strong attention to detail, especially in identifying inconsistencies, tagging errors, or reporting gaps.

How will you stand out from the crowd:

Experience or coursework in AI, data analytics, or knowledge management tools.

Strong skills in data analysis and visualizing insights, with the ability to turn data into actionable insights.

Knowledge of relational database models, including JOINs, and data preprocessing techniques.

Experience with Adobe/Google Analytics, and Tableau.

Familiarity with knowledge management tools and technologies, such as content management systems, customer relationship management (CRM) software, or analytics platforms.