SMS Account Manager

Remote / Tel AvivFull-time

We're looking for an experienced SMS Account Manager to join our team. You'll be the primary point of contact for our SMS clients, helping them maximize campaign performance while managing carrier relationships and route optimization.

What you'll do
Manage a portfolio of SMS marketing clients and serve as their primary contact
Monitor and optimize SMS campaign performance, deliverability, and ROI
Maintain and develop relationships with SMS carriers and aggregators
Advise clients on best practices for SMS marketing, compliance, and list management
Coordinate with the engineering team on route quality issues and improvements
Prepare regular performance reports and strategic recommendations for clients
Onboard new clients and guide them through platform setup
What we're looking for
Minimum 1 year of hands-on experience in the SMS marketing industry
Understanding of SMS routing, A2P messaging, and carrier ecosystems
Experience managing client relationships in a B2B environment
Strong analytical skills — comfortable working with campaign data and metrics
Excellent communication skills in English (written and verbal)
Self-motivated and able to work independently in a remote setting
Nice to have
Experience with SMS aggregators or direct carrier connections
Knowledge of US 10DLC, toll-free, and short code regulations
Familiarity with affiliate marketing or performance marketing
Experience with CRM tools and ticketing systems
What we offer
Competitive salary with performance bonuses
Fully remote with flexible hours
Work with a global team across 4 offices
Direct impact on product and client success