IT Help Desk Specialist

About At-Bay

We are an insurance company built by cybersecurity experts, leveraging our technology and security expertise to better understand digital risks and, thus, build better insurance products and services. We help clients by providing insurance products, guidance on their security issues, and active risk management. Like software, digital risk is eating the world and we aim to empower businesses to thrive in this ever-changing landscape. At-Bay has raised nearly $300MM in funding from Icon Ventures, LightSpeed Venture Partners, Qumra Capital, M-12 (Microsoft), Acrew Capital, Khosla Ventures, Shlomo Kramer and MunichRe. We are distributed globally with hubs in San Francisco, New York City, Atlanta, and Tel Aviv. We have aggressive plans to scale our business and believe the best way to make that happen is to immediately invest in further developing our teams.

Description:

We're looking for a Helpdesk Specialist to provide first-line technical support and ensure smooth day-to-day IT operations. You'll handle user issues, troubleshoot hardware/software problems, and manage technical onboarding and offboarding, including account setup and access provisioning.

What You'll Do:

Provide first-line IT support to employees
Troubleshoot issues with hardware, SaaS, software, network, and VPN
Set up and maintain employee devices and accounts using MDM and IDP
Manage onboarding and offboarding processes, including conducting sessions
Maintain and support meeting room technology (displays, cameras, mics)
Track IT assets and manage inventory
Maintain documentation and propose process improvements
Collaborate with Security to ensure compliance with policies and standards

Qualifications:

2-3 years of experience providing global end-user support, both directly and remotely, using IDP, AD, and MDM services
Hands-on experience supporting users in: Okta, Google Workspace, Office 365, Zoom, Slack, and other cloud-based tools
Working knowledge of networking (LAN/WAN, DNS, DHCP)
Excellent communication and customer service skills in both English and Hebrew
Strong understanding of MacOS and Windows operating systems
Experience with audio/visual hardware

What you'll get

A competitive salary, and equity in a super fast growing company, taking over commercial insurance
A strong emphasis on work-life balance
Beautiful offices in the heart of Tel Aviv, near the train station and main bus stops
Passionate, smart, and fun people to work with
You will never lack a challenge, we are a unique blend of a fast growing tech startup, an international firm, and an insurance company