Online Customer Support Representative (Night shifts)

You’re invited to Join Beach Bum, the greatest gaming family that brings a new twist to classic games by introducing them to the world of online casual games.You will provide product/services information and resolve emerging problems that our players face within the game.ResponsibilitiesEnsure high service standards and maintain customer satisfaction by providing effective solutions & alternatives to players.Identify and analyze recurring issues and trends by working with other departments until resolution.Achieve an optimal support experience by continuous improvement and knowledge sharing initiatives.Work in a dynamic, team-focused environment with growth opportunities and benefits.RequirementsNative or Mother tongue level in English and Hebrew (written & spoken)Ability to work weekends and nights from homeAvailability to work in shifts, at least 4 shifts per week including weekendsIndependent and self-learnerExcellent interpersonal and communication skillsProactive & can-do attitude!Ability to work in a fast-paced environmentInterest in social gaming/online marketing field- an advantage1+ years of experience in customer success – an advantage