Customer Service Representative

Serves as primary communication link between customers and Vishay Foil business team. Customer support through the stages from development to maturity including inquiry, offer, order processing with the goal to reach/secure the highest level of customer satisfaction with awareness of business elements.

Customer Support: Serve as the primary contact for inquiries regarding pricing, quotations, and part number validation.

Order Management: Oversee the full order lifecycle (entry, changes, and EDI/web transactions) ensuring accurate pricing and delivery.

Quote & Lead Generation: Manage the RFQ process, follow up on opportunities, and initiate proactive outreach to build relationships and identify engineering leads.

Data & Account Maintenance: Coordinate new material setups, manage customer master records, and maintain accurate contact lists.

Logistics & Backlog: Monitor weekly backlogs and supervise purchase orders from entry through to successful delivery.

Technical Sales Support: Provide administrative support to FAEs, manage sample requests, and help identify new customer visit opportunities.

Issue Resolution: Handle customer complaints, credit disputes, and the RMA process.

Reporting & Communication: Provide daily activity reports and relay critical customer requirements to internal business units.

Requirements:

B.A. degree - An advantage
At least 1 year of experience in customer service, administrative tasks, and problem-solving within a collaborative team environment.
Proficiency in SAP, QAD, and MS Office (basic to intermediate level).
Strong command of English, both written and spoken.
Ability to multitask under tight deadlines, prioritize effectively, and communicate strategic information clearly to support business growth.

Region:
Israel