Information Systems Architect

Quantum Machines (QM) is a global leader in control systems for quantum computing, a field on the verge of exponential growth. Our innovative hardware and software mark a groundbreaking approach in quantum computer control, scaling from individual qubits to expansive arrays of thousands. At the core of QM lies a passionate and ambitious team committed to reshaping the construction and operation of quantum computers. Our work is fueled by a deep understanding of customer needs, driving us to deliver unparalleled solutions in this revolutionary field.

We are seeking a highly capable Information Systems Architect to lead the architecture, design, and hands-on implementation of our key business systems—primarily Salesforce (Sales Cloud, Service Cloud, CPQ / Revenue Cloud) and Atlassian Jira Cloud.

This is a hands-on technical role, ideal for someone who thrives at the intersection of solution architecture, business process optimization, and system implementation. You will own end-to-end delivery: requirements translation, system design, configuration, integrations, governance, and continuous improvement.

Key Responsibilities

Salesforce Architecture, Design & Delivery

Lead the design and implementation of Salesforce solutions across:
Sales Cloud
Service Cloud
CPQ / Revenue Cloud
Customer Experience / Journey improvements across the customer lifecycle
Own Salesforce solution architecture, ensuring scalability, performance, and security.
Translate business requirements into system designs using best practices (data model, automation, security, UX).
Build and configure solutions including:
Flows, approval processes, validation rules, assignment rules
Objects, fields, page layouts, Lightning App Builder experiences
Reports, dashboards, forecasting, and analytics
Implement customer experience improvements such as:
Case management optimization
SLA design and support operations workflows
Knowledge base, customer portals/experience sites (if relevant)

CPQ / Revenue Cloud Enablement

Architect and implement CPQ solutions:
Product catalogue structuring
Price books, discounting rules, guided selling
Quote templates, document generation (if relevant)
Approval workflows and renewals/amendments
Ensure revenue process alignment: lead-to-cash, quote-to-order, contract lifecycle inputs.
Partner with Finance / Sales Operations to support billing, revenue recognition, order workflows (integration-based where applicable).

Integrations & System Interoperability

Design and implement integrations between Salesforce and internal/external systems including (examples):
ERP/Finance systems
Support platforms
Data warehouse / BI tools
Marketing automation tools
Define integration strategy using APIs, middleware (e.g. Workato), and event-driven architecture.
Own data governance: data quality, deduplication strategy, key identifiers, master data concepts.

Atlassian Jira Cloud Architecture & Administration

Own Jira Cloud setup and ongoing optimization:
Project configuration (company-managed & team-managed)
Workflows, schemes, permissions, roles, screen configurations
Build and maintain Jira automations, including cross-project workflows, rule-based triggers, notifications, and SLA-related automations (if applicable).
Architect and implement Jira integrations with Salesforce and other business tools.
Ensure Jira remains usable, scalable, and aligned with organizational process standards.

Requirements:

Required Qualifications

5+ years of experience in Salesforce architecture, solution design, and implementation
Deep hands-on experience with Salesforce Sales Cloud and Service Cloud (configuration + architecture).
Strong experience implementing and supporting Salesforce CPQ / Revenue Cloud.
Proven experience with Jira Cloud administration and configuration (workflows, schemes, permissions, automations).
Strong understanding of integrations:
REST/SOAP APIs, webhooks, middleware tools
Data modelling and sync strategies
Experience translating business requirements into scalable systems.
Comfortable owning delivery end-to-end (hands-on build + stakeholder alignment).
Integrations building experience with Workato – strong bonus