Business Resolutions Partner - Tel Aviv

What to Expect
The Business Resolution Partner will be responsible for the field support, knowledge management and training for de-escalation and consumer law related matters as well as interface with different departments through the Tesla family. You will be responsible for providing information and assessing situations, leading and driving critical business and escalation cases in a fast pace environment. You will be responsible for the management and implementation of efficient de-escalation processes to execute fast and smart problem solving. The Business Resolution Partner reports to Shared Service Lead and is part of the Shared Services team and will work closely with the Leadership Team, EMEA Legal & EMEA Business Resolution.

What You'll Do
Support the field and gather information, review repair/escalation history and simultaneously assess position for escalation/legal cases in alignment with legal
Provide guidance/talking points for de-escalation and obtain approvals/assessments
Assisting and liaising with local teams with negotiations and correspondence
Drafting correspondence relating to legal issues and creating settlements letter
Maintain a database of all material litigation/claims while monitor new legislation and regulation and provide input into the process
Research, document and deliver policies as needed and prepare and provide legal training to business teams
Advising business, including senior leadership, on key developments, strategy, settlement and other key decisions
Manage knowledge and conterface with external and internal stakeholders at the same time you will initiate e.g. payments and appointments
Ensure process compliance within teams, as well as timely processing of legal matters
Coordinate discussions w/ involved departments for course of proceedings and executions w/ relevant departments from ongoing proceedings, settlement agreements, court orders

What You'll Bring
Self-starter who possesses exceptional time management skills and has a high level of integrity and ensure compliance with all legal requirements, as well as internal policies
Ability to communicate relevant information to all levels of the organization
Ability to proactively identify problems, drive projects forward and think pragmatically
Quick on the uptake, curious, open-minded, and adaptable
Strong team-player, driven and passionate about Tesla’s mission
Effectively juggle and prioritize multiple tasks in a fast-paced and challenging environment
Excellent relationship management and communication skills, both oral and written
Set high standards for yourself, have a high level of integrity and ensure compliance with all legal requirements, as well as internal policies
Fluent in English and Hebrew

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.