Director of Business Operations

Cardo Systems, the global market leader in the field of wireless communication systems for motorcycle, outdoor, and ORV helmets, is looking for a Director of Business Operations to join its Sales team. Full-time position, reporting to the VP Global Sales. Location: Ra'anana, Israel.

Key Responsibilities

Forecasting and Visibility

Develop, manage, and improve revenue and production forecasting methodologies to enhance precision.
Perform business analysis of sell-through (ST) and inventory data to validate and refine forecasts.

Pricing and Price List Management

Participate in the pricing committee to define and adjust pricing strategies.
Manage, maintain, and communicate price lists internally and externally across business lines.

Data Management and Reporting

Prepare and analyze monthly sell-through, sell-out, and inventory reports, including actionable insights.
Generate and present sales reports to management on a monthly and bi-monthly basis.
Support the sales team with relevant reporting and data.
Collaborate with the VP to develop Quarterly Business Review (QBR) templates and content.

Sales Procedures

Develop and maintain sales procedures to enhance operational efficiency.
Manage customer warranty buyouts, credits, and claims processes.
Act as the sales team representative and focal point for cross-departmental communication.

IT and Infrastructure

Oversee the adoption and optimization of BI, CRM, and other systems to support sales efficiency.
Manage price list migration and updates in the Priority system.
Adjust and maintain current platforms and systems to meet evolving business needs.

Campaign Management

Plan, execute, and manage sales campaigns from concept to completion in collaboration with marketing.
Analyze campaign performance and ensure efficiency.
Maintain and communicate the sales campaign calendar.
Manage distributor rebates and incentives.

Market Share and Industry Analysis

Conduct quarterly market share analysis and industry dashboard updates.
Provide analytics and recommendations to support strategic business decisions.

Order Fulfillment

Oversee the order placement and fulfillment process, ensuring alignment with company KPIs.
Enhance system efficiency and automate order fulfillment processes where possible.
Manage discount mechanisms in the Priority system.

Team Leadership and Development

Lead and mentor the sales operations team, fostering skill development and efficiency.

Strategy and Planning

Plan and monitor department, regional, and individual sales staff KPIs.
Oversee sales compensation plans and ensure transparency.
Actively participate in the Annual Operating Plan (AOP) process.

Requirements:

Qualifications

Proven experience in sales operations, data analysis, and process management.
Strong proficiency in BI tools, CRM systems, and enterprise platforms (e.g., Priority).
Exceptional analytical, problem-solving, and organizational skills.
Ability to work collaboratively across departments and lead cross-functional initiatives.
Strong communication skills, both written and verbal.
Experience in campaign management and pricing strategy development is a plus.