Senior UX Researcher

Who we are?

A global company with a diverse and talented team. We dream, create, and succeed as one. Collaboration, open feedback, innovation, and growth aren't just words here; they're our DNA. We're doers who value action over words and are committed to excellence, mutual support, and continuous learning. Redis offers more than a job; your voice matters here – join us and redefine what's possible.

Why Redis?

It's an opportunity to thrive with cutting-edge real-time technology, a robust go-to-market strategy, and a commitment to pushing boundaries. We are the driving force behind Open-Source Redis, the world's most loved in-memory database, and Redis Enterprise serving over 10,000 customers worldwide, to reimagine how fast they can process, analyze, make predictions, and take action on the data they generate.

We are seeking an experienced and passionate Senior UX Researcher to join our Product Design team in Tel Aviv.

UX Researchers at Redis are responsible for planning, executing, and presenting user research for all Redis products - Redis Cloud, Redis Software, and Redis Insights.
They have rich experience with user-centered problem-solving methods, and they are great at acting upon qualitative and quantitative data.

If you get inspired by UX challenges, feel comfortable working in a highly complex technological environment, thrive in a collaborative environment, and most importantly - love interacting with users, this is the perfect role for you.

What you'll do:

Be the user's voice. Represent the users' needs and wants for all Redis products.
Identify and define problems, collect and analyze information, present to the team and org convincingly and appealingly.
Identify opportunities for growth around the entire user journey and work with hypotheses and experiments to understand our users better.
Advocate for a double-diamond process, and be the gatekeeper for user-centered design methodology.
Collaborate with product managers, data, and customer success teams, to create and iterate on user flows and prototype mockups.

What will you need to have?

At least 6 years of hands-on experience as a UX Researcher for a SaaS company.
A university degree in a relevant discipline: Cognitive / Applied Psychology, Human Factor Engineering, Statistics, etc.).
Experience with planning, recruiting, running, analyzing, presenting, and applying UX Research in an agile-based company.
Experience with analytical tools (e.g. Tableau, Pendo, Amplitude, etc.).
Good personal skills: team player, independent, organized, open-minded, and flexible with strong time management skills.
Strong portfolio with a proven track record.

Extra great if you have:

Proven track record with building developer tools.
Self-motivated and self-managed.
Experience influencing strategic decision-making through collaboration with key stakeholders.
Demonstrated experience with mixed methods research processes (quan & qual).
Experience with running Usability labs and A/B tests in an Agile environment.

***When applying, make sure you provide a link to your portfolio***

We give back to our employees:

Our culture is what makes Redis a fun and rewarding place to work. To support you at work and beyond, we offer all our Israel team members fantastic benefits and perks:

Competitive salaries and equity grants
Flexible working options
Frequent team celebrations and recreation events
Lunch stipends
Home internet & phone stipend
Gym membership for a healthy mind and body
Learning and development opportunities
Ability to influence a high-performance company on its way to IPO

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As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees' differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected.

Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to [email protected]. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Redis reserves the right to retain data longer than stated in the privacy policy in order to evaluate candidates.