Global Service Team Leader

What we are looking forThe service team at Nova is looking for a Service Engineer team leader to provide product support at Nova customers.In this role you'll be joining the Global Service Group at Nova. We provide service to a large-scale install base, at leading semiconductor manufacturers worldwide.Responsible for training, installing, and supporting all Nova products at customer sites worldwide.Requirements:RequirementsB.Sc. in Electronics/Mechanical Engineering or equivalent— MustMinimum 3 years of experience as Support Engineer-MustPrevious experience and familiarity with the semiconductor industry or capital equipment manufacturers-MustExcellent level of English—both spoken and technical-MustWorking knowledge of integration with different equipment platforms and communication protocols such as SECS/ HSMSStrong mechanical and electrical aptitude with independent troubleshooting ability.First level software troubleshooting and supportMaster degree in physics/mechanical engineering or equivalent - advantageData analysis capabilities /8D failure analysis/structured problem-solving advantage.Ability to travel 30% of the time.Previous experience working with multi-discipline semiconductor metrology equipment preferred.Understanding of semiconductor practices, safety, ergonomics, and yield requirementsThat special something you bring inExcellent communication, presentation, and interpersonal skills, with the ability to influence and engage at all levels of the organization.Team playerService orientedGet to know us betterNova (NASDAQ: NVMI) is a global company and a leading provider of innovative metrology solutions for process control in semiconductor manufacturing.With a team of ~1200 people in three R&D centers and 27 field offices, we bring insights into the world’s most advanced industry. We leverage multiple technology fields such as physics, optics, chemistry, and algorithms to develop hardware and software solutions that measure almost every advanced computer chip built in the world.Nova dives deep into dimensions and layers at the atomic level to extract unique insights and provide our customers with crucial decision-making data, handling critical challenges by providing unique, differentiated solutions.Our outstanding people-focused and innovative culture means every person at Nova has the power to make an impact and significantly redefine what people can achieve through technology.Join us if you areA dreamer and brilliant high aimer who sees the impossible as the starting point and loves working in a multidisciplinary global team to create innovative breakthroughs.If you need assistance due to a disability, you may contact us at [email protected]Role Responsibilities:What you will be doingImplement the Customer Support Policy for the OEM End User. Supervise, maintain, and support company systems in the field.Support OEM partners, and End Users internal service as defined under warranty and service support agreements.Maintain, support, and guide proper training to all users, including OEM and End User personnel. (Training will be provided, in most cases, by an engineer dedicated to training).Oversee & lead all escalations, Plan, Control, Prioritize and Coordinate activities.Lead or involve in Evaluations, Beta or Proliferation and acceptance process, or assign HQ specialists to support it.Maintain proper reporting methods for all activities of customer support as defined by the Territory Service Manager/Customer Support Manager.Maintain company’s parts inventory under the position’s control.Assist in new equipment integration, “add-ons,” and upgrades.Provide feedback to the headquarters based on experience gained with customers.Support the customer beyond the defined working schedule as required.