Operations Strategy Lead - CVGM team

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on – now and in the future.

The Operations Strategy Lead will directly impact the overall success of the proposal development process from receipt through client decision through the development, leadership and ownership of operational strategies, bid defense, and accountability for all related operational proposal deliverables, resulting in an increased RFP hit rate, and positive business growth. Leverages all opportunities to achieve targets while enhancing customer relations. Primarily responsible for RFPs and supplemental documents for complex, multi-region, multi-service clinical development projects/programs, complex RFI's, partnership and prospective selling initiatives and related client deliverables.

This role will be in our Cardiovascular/General Medicine Team (CVGM). It is avaialble across the EMEA region. (please see other adverts for this role based in either North America or LATAM region)

A day in the Life:

Converts commercial win strategy into operational strategy that maximizes RFP hit rate resulting in business growth for assigned area (TA or Segment); determines the level of proposal deliverable and key operations messages, and manages the triage process within clinical operations to meet proposal deliverables.

Manages RFPs with a turnaround time of 10 days or less, requiring exceptional flexibility and agility.

The ability to manage multiple high-priority tasks simultaneously and make key decisions based on limited information is crucial. Responsiveness and adaptability are essential to meet the dynamic needs of the team and clients.

Ensures budget reflects operational strategy and manages operations proposal deliverable in order to achieve PPD profitability targets.

Collaborates with therapeutic and cross functional leadership team to assess success and profitability and ability to execute to plan, assessing process and bidding algorithms.

Drives the development of the operations segment of the proposal deliverable within prescribed timelines, disseminates operational strategy to proposal team and develops KPI's, ensuring a successful operations segment of the deliverable.

Partners with Clinical operations, Commercial organization and GPD to enhance proposal efficiency management in order to decrease COS.

Directs operations escalation process and advises commercial strategy team.

Assesses cross functional satisfaction and recommends future actions to ensure the overall success of the process and outcomes.

Recommends and implements revisions for Clinical Operations post-award to successfully execute proposal.

Keys to success:

Education and Experience:

Bachelor's degree or equivalent and relevant formal academic / vocational qualification

Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 15+ years’) or equivalent combination of education, training, & experience.

Knowledge, Skills and Abilities:

Proven leadership skills in a matrixed environment; proven ability to effectively influence executive/c-suite team members relative to contribution to client deliverables

Comprehensive understanding of the clinical project management, the business organization and functional areas and business strategy

Excellent customer relationship management skills and strong commercial acumen

Ability to work in a high pressure/time sensitive environment including the ability to handle multiple issues on multiple projects simultaneously

Expertise in proposal development and demonstrated strategic planning skills

Strong organizational agility, negotiation skills, and demonstrated drive for results

Proven ability to build peer relationships and effective teams with demonstrated global and cultural awareness

Effective coaching, persuasion and mentoring skills

Excellent analytical skills, oral and written communications, strong attention to detail, prioritization and time management proficiencies

Comprehensive understanding of sponsor/CRO business practices and advanced knowledge of operational/financial practices, SOPs, GCPs, and FDA/ICH guidelines with the ability to analyze and evaluate processes and procedures

May require travel. (Recruiter will provide more details.)

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory with PPD, part of Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.