Support Specialist

*Responsibilities:*

- Provide an initial response to customer malfunctions and inquiries.

- Perform basic level problem-solving to address and resolve customer issues.

- Escalate unresolved issues to higher-level support as necessary.

- Maintain accurate records of customer interactions and solutions provided.

- Collaborate with team members to ensure a high level of customer satisfaction.

- Stay updated on company products, services, and policies to provide accurate information to customers.

*Requirements:*

- English at a native language level.

- Technological orientation with a passion for learning and troubleshooting.

- Currently a Computer Science/Software Engineering student with one year of studies left.

- Strong communication and interpersonal skills.

- Ability to work Monday through Friday.

- Experience with Jira is an advantage.

- Basic understanding of web technologies and security principles is a plus.

Join our team at LayerX Security and be part of a dynamic and innovative environment where you can grow your skills and make a real impact!