Director of Account Management

Artlist is where the creative arts meet technology. If there’s one thing we all have in common, it’s a love of music and film, which is why we build innovative products to help global brands and individual creators make amazing videos.

We revolutionized the industry with a radical new music licensing model that has since become the global standard.

Artlist is now the go-to platform for over 26M users worldwide. They range from top-tier global brands like Google, Apple, Amazon, Microsoft, and Calvin Klein to social creators, video editors, and more.

Our products:

Artlist: an all-in-one platform for video creation, including high-quality and curated royalty-free music, SFX, footage, templates, plugins, AI tools and more.

Motion Array: the ultimate creator hub with top-tier templates, plugins, music, SFX, footage, AI voiceover, motion graphics, and more.

We’re looking for an experienced and strategic Director of Account Management to lead our Account Management teams in Israel. In this senior role, you'll be responsible for scaling, mentoring, and enabling multiple high-performing teams, implementing best practices, ensuring ongoing account success, renewal growth, and expansion.

This is a fantastic opportunity for a hands-on leader with a deep understanding of SaaS dynamics and customer-centric growth.

Responsibilities:

Lead, develop, and manage strong teams of Account Managers.
Focus on hiring top talent and a winning organization.
Define and implement best-in-class account management practices and workflows.
Drive account retention, expansion, and customer satisfaction metrics.
Work closely with Sales to align on customer lifecycle goals and handoffs.
Establish scalable processes and KPIs to monitor team performance and customer outcomes.
Support strategic enterprise accounts when necessary.
Collaborate with product and marketing teams to ensure the voice of the customer is heard.

Requirements:

5+ years of experience in Account Management, with at least 2+ years in a leadership role.
Proven experience hiring, managing, and scaling teams in Israel.
Strong background in working with SaaS companies – must.
Demonstrated success in leading customer-facing teams to hit growth and renewal targets.
Strategic thinker with excellent communication and stakeholder management skills.
Fluent in English; Hebrew is a plus.