Team Leader, IT Operations

Description

In this role, you will serve as the IT Operations Team Leader for the iTero Business Unit, with full managerial responsibility for a multidisciplinary team of System, Development, Quilty assurance and support for Operation Enterprise systems such as MES. You will lead the strategic planning and execution of global initiatives such as the deployment of the jigs infrastructure and the expansion of the Manufacturing Execution System (MES), ensuring alignment with business goals and operational excellence.

As a leader, you will be accountable for setting clear objectives, defining and tracking key performance indicators (KPIs), and ensuring that project milestones and deadlines are consistently met. You will foster a high-performance culture through effective people management, coaching, and cross-functional collaboration. Your leadership will ensure that the production infrastructure remains robust, scalable, and compliant with company policies, enabling seamless support for global operations and other business units in iTero.

Key Responsibilities

Provide direction and execution oversight for a multidisciplinary team, cultivating a culture of accountability, innovation, and continuous improvement.
Lead the global deployment and lifecycle management of operations infrastructure, ensuring it scales with business needs and supports long-term growth.
Govern the expansion and optimization of the Manufacturing Execution System (MES), ensuring it delivers measurable value to global manufacturing operations.
Ensure infrastructure and systems are secure, resilient, and aligned with both internal policies and external compliance standards.
Oversee the evolution of development and production environments to meet the demands of complex, mission-critical systems.
Act as the managerial escalation point for production issues, ensuring rapid resolution and transparent stakeholder communication.
Collaborate with the Information Security team to proactively manage risks and enforce cybersecurity protocols.
Provide managerial oversight for the support and maintenance of manufacturing infrastructure, ensuring service-level objectives and operational KPIs are consistently achieved.

Skills, Knowledge & Expertise

Proven leadership experience, with at least 2+ years managing direct reports or leading cross-functional teams in a high-performance, results-oriented environment.
Familiarity with Manufacturing Execution Systems (MES), preferably Rockwell, and experience working within Agile delivery frameworks.Strong understanding of enterprise IT operations and cloud infrastructure (e.g., AWS, Azure), with the ability to guide teams in implementing scalable, secure, and compliant solutions.
Experience overseeing the delivery of infrastructure and systems that support production environments, including deployment processes and operational readiness.
Ability to lead teams through complex problem-solving, balancing technical depth with business impact and execution discipline.
Skilled in cross-functional collaboration, stakeholder engagement, and driving alignment across technical and operational teams.
High proficiency in English, both written and verbal.
A proactive, team-first mindset with a focus on continuous improvement, accountability, and shared success.
Composure and clarity in high-pressure, deadline-driven environments, with a strong commitment to delivering measurable outcomes.

About Align Technology
Your growth and well-being:

At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:
Health and well-being programs to keep you thriving in both body and mind.
Employee-exclusive discounts on Invisalign products.
Learning opportunities through online learning resources and support for your individual development plans.
Inclusive, global workplace that fosters collaboration, recognition and belonging.
Country and/or role specific details will be shared with you by your recruiter during the interview process.

Discover Align:

We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.

Align’s core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another— ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives.

We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.

At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time.

As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.

Eager to learn how we embrace our global differences and nurture employee well-being?
Explore Align's culture here!

Want to discover more about exocad and Cubicure? Click on their names for additional information.

Applicant Privacy Policy:

Review our Applicant Privacy Policy for additional information.

Equal Opportunity Statement:

Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.