Collection Operations Assistant- Temp

ONE ZERO Digital Bank is seeking a temporary Collection Operations Assistant to join our team. This role involves supporting the collections department in managing overdue accounts, communicating with customers, and ensuring accurate record-keeping. The ideal candidate will have a keen eye for detail and a proactive approach to problem-solving within a fast-paced digital banking environment.

Requirements:

Minimum of 2 years experience in a collections or customer service role.
Excellent verbal and written communication skills.
Strong organizational skills and attention to detail.
Proficiency in Microsoft Office Suite and CRM software.
Ability to handle sensitive information with confidentiality.
Experience in a banking or financial services environment is a plus.

Responsibilities:

Assist in the management of overdue accounts and collections processes.
Communicate with customers via phone, email, and other channels to resolve outstanding debts.
Maintain accurate records of customer interactions and payment statuses.
Collaborate with other departments to ensure seamless customer service and resolution of issues.
Generate and analyze reports related to collections activities.
Support the implementation of new strategies and technologies to improve collections efficiency.