Regional Facilities Manager

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

We have an exciting opportunity for a Regional Workplace Manager to join a European integrated facilities management account. The Regional Workplace Manager will report into the EMEA Account Director and will have sole responsibility for Facilities Management services across all the designated sites within their cluster. They will be a true leader, having responsibility for the on-site FM teams, ensuring day to day operation and management of all hard and soft services, financial management and customer service are delivered and aligned with the contractual agreement.

What this job involves

Having an operational awareness and understanding of the JLL delivery and customer needs in each of the client facilities supported by JLL Integrated Facilities Management.
Providing a resilient organisation across all facilities to ensure that the overall JLL delivery is maintained on site.
Supporting the JLL Account Director to drive EMEA wide initiatives in terms of Engineering Service Delivery, Compliance Management, Asset Management, Energy and Sustainability, Client First Interface and delivery of the Annual Account Plan.
Supporting the delivery of FM across the portfolio in terms of contract delivery, health and safety, engineering services, legislative compliance, contractor management, promoting sustainability, adding value and driving innovation
Promoting high level of satisfaction among client users and reinforcing prompt response and customer service focused delivery
Demonstrating leadership, giving direction and mentoring the JLL teams across the portfolio to promote engagement, customer service excellence and aligned delivery across all service lines
Providing support to JLL FM’s with Building Management Systems, PPM Schedules, Task System, EHS and Quality Compliance
Ensuring statutory and local regulatory compliance relating to all aspects of service delivery at all facilities.
Acting as go-to person in relation to coordination of all facilities, project and crisis management activities ensuring timely solutions and identification and removal of potential roadblocks
Ensure all contractual deliverables are actioned within agreed timeframes/KPI/SLA’s
The ability to understand and offer guidance to local FM’s in terms of hard services and technical repairs, and provide guidance to FM’s in terms of managing local vendors
Supporting JLL and client Health & Safety goals across all facilities working closely with H&S Managers to keep all documents up to date and relevant
Communicating in an open, honest, transparent manner at all times with the ability to tailor the message to specific audience and their needs

Sound like you? To apply you need to be able to demonstrate the following skills and experience:

Technical Qualification / background preferable
Strong FM Background with a proven ability to understand and interrogate hard service / soft service delivery
Proven track record of supporting and leading site based teams across multiple service lines
Ability to work without supervision with the ability to drive positive impacts
Must be prepared to travel regularly in order to support European wide delivery
Demonstrate successful contract management and team management
Proven ability to build and maintain strong vendor relationships
Experience in financial management and identifying cost savings/avoidance
Advanced Microsoft Office experience required.
Excellent written and oral communication skills, including presentation and negotiation skills
Ability to manage multiple projects and priorities
Ability to network at all levels within the organization
Flexibility and adaptability to changing business requirements is a perquisite for this role
Ability to display initiative, confidence and professionalism in all dealings
Graduate level qualification or equivalent, preferably in property, facilities or engineering
Experience within a customer facing environment within technical FM services
Health & Safety qualification equivalent to IOSH/NEBOSH
Must be able to demonstrate flexibility in relation to type of works carried out and availability
Must be able to speak local language and English
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.