Support Engineer

Join LiveU Customer Success group and become part of professional, unique, and global team!

In this position you will get to know all LiveU’s products and services, provide daily service and technical support for LiveU’s customers, communicate daily with the global support teams in LiveU and much more!

Join the Team Behind the World’s Live Stories

LiveU is a global leader in live IP-video solutions, trusted by broadcasters, sports organizations, content creators and public safety agencies in over 150 countries. Our technology is behind the scenes of some of the world’s most compelling live moments.

We’re on a mission to create more value from video by making live production smarter, faster, and more efficient. Our powerful IP-video EcoSystem streamlines every stage of the workflow – from contribution and production to distribution.

Our people are P.R.O.s, (Pioneering, Reliable, Open) fun loving, but professional – in short, they are good people to do good work with. If that sounds like something you’d like to experience first-hand, please do get in touch.

Location :Israel, Kfar Saba

Key Responsibilities:

Provide exceptional customer service experience via phone, email, and online chat.
Take ownership of the customer's requests and/or issues, troubleshoot, provide assistance and best practices.
Escalate and engage other groups or teams within the company with newly discovered requests and/or issues.
Work closely with numerous stakeholders and departments within the company (Sales, MIS, Operations and more)

Requirements:

2 years of proven customer support experience
Technical Education or background
Excellent communication skills and service orientation
Ability to multi-task, prioritize and manage time effectively
Detail-oriented and Team Player
Native/ high proficient English