Senior IT Site Support

Are you looking for a place to grow, explore boundless possibilities, and leverage your career?
If you shouted “ YES !”, Let’s Talk!

Let’s Talk about us:

Verint is a leader in customer experience (CX) automation. With the experience we gained over the last 30 years, we help the world’s most iconic brands use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI business outcomes across the enterprise.

Our solutions are used by approximately 10,000 organizations in over 175 countries across a diverse set of verticals, including financial services, healthcare, utilities, technology, and government.

Verint Israel site in Herzliya is one of the most significant Verint’s R&D centers worldwide. We are part of a successful global organization but enjoy being a dynamic local site of 200 passionate and creative experts. Our teams move fast in a flexible hybrid model, and utilize cutting-edge technology such as AI & AI-Powered Bots, Machine Learning, NLP, and Speech & Text Analytics to elevate customer experience and improve customers’ lives globally.

Let’s Talk about you:

You will be the sole staff member based in Israel, work closely with global colleagues of the wider IT services team, that responsible for all IL Site support & Global support requirement.

Provide T2 Desktop Support which includes troubleshooting complex Workstations, O365, Intune, mobility solutions, Windows, MAC OS, and Desktop Application issues
Ensure tickets are assigned and addressed according to SLA
Work on mobile-related issues & requests (ex. SIM\Handset provisioning, enable travel pack)
Work on modern Desktop & Mobile solution which includes implementation & support
Work on End-user compliance\Auditing requirements (global standards)
Work on Hardware related tickets for endpoint Laptop & accessories
Carry out daily tasks and provide the best customer service to internal staff
Document and develop new procedures (Knowledge Articles) for Tier 2 and Tier 1 teams
Provide support and act as escalation for the Global Service Desk

Let’s Talk about who we are looking for:

At least 5 years’ experience in IT field
Strong experience in Windows 10\11, Intune (MDM) ,Autopilot, O365, Email, Desktop security solutions, MAC OS, JAMF
Awareness of Azure fundamentals\MFA
Awareness of ITIL\Service Now
Strong troubleshooting and problem-solving skills
Ability to write detailed reports and procedures
Ability to work under pressure and independently
Excellent oral and written communication skills in English language
Degree in Computer Science or related field

Nice to have:

Understanding of the below technologies is desirable
Windows Server
AWS
Azure AD

We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers.

With Verint, you'll be part of a community that empowers you to set your own development goals and provides the support you need to achieve them. Your ideas will be encouraged from the very beginning, this is how we enable innovative, out-of-the-box thinking. You can really make an impact here.

So, what do you say? Let’s Talk.