Software Engineer Tech Lead

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

As a Software Engineer Tech Lead, you will be at the heart of building NICE’s next‑generation Workforce Management platform - an advanced cloud‑native solution enhanced with intelligent, AI‑powered capabilities.

In this role, you will build full‑stack features, orchestrate AI agents to accelerate engineering workflows, and deliver innovative AI‑driven features directly to customers.
You’ll work in a fast‑paced, agentic environment where experimentation, ownership, and initiative are not just encouraged—they’re expected.

If you excel as an engineer, exploring the boundaries of AI‑assisted development, and want to influence the future of how engineering teams work with autonomous agents, this role is tailor‑made for you.

How will you make an impact?

Drive engineering excellence through AI‑augmented workflows and agentic development patterns.
Develop end to end cloud features on top of AWS.
Optimizing components for maximum performance.
Ensure high-quality deliverables and efficient project execution and continuous improvement.
Lead features design and implementations, set the bar for the team standards and advise on tech. Selection, show initiative in driving technical direction and team collaboration.
Demonstrate strategic thinking and a long-term vision for scalable solutions.
Champion continuous improvement and high‑velocity delivery in an innovative, fast‑moving environment

Have you got what it takes?

Computer Science B.Sc./BE/Beng with GPA of at least 85
At least 8 years of BE/Fullstack experience
AI‑augmented development, including MCP servers
Good understanding of OOP and OOD concepts
Self-motivated, accountable, quick learner and team player
Excellent interpersonal and communication skills
Be open to taking on increasing responsibilities with the goal of role evolving
Fluent English

You will have an advantage if you also have:

Implemented AI/LLM agentic systems
Prior leadership experience (Tech Lead, Architect, Scrum Master, Team Lead)
Familiarity with ML pipelines, vector databases, or LLM integration patterns

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 9932
Reporting to: Group Lead, Engineering, CXone WFM
Role Type: IC

#LI-Hybrid

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.