Help Desk representative

Help Desk representative - (2400000G)

Radware is a global leader of cyber security and application delivery solutions for physical, cloud, and software defined data centers.

At Radware, we live and breathe cybersecurity. It is our passion. Each day, our international team works to earn the trust of more than 12,500 organizations around the globe. Keeping them safe is our mission. To that end, we go head-to-head with politically motivated hacktivists, dangerous nation-state threat actors and other notorious cyber attackers — these are not your average adversaries. Backed by nearly 30 years of experience, Radware is best known for its technical excellence and innovative network and application security solutions. That is why it is so important that we build our team with bold and bright talent.

What is the job: The IT representative will be part of the Helpdesk team, handling and answering tickets and other issues raised by Radware employees and outsourcing personnel and performing ongoing IT maintenance tasks while preserving a strong commitment to high-quality customer service and solid work ethic.

The candidate will should be able to have sufficient knowledge to act as both Tier 1 and Tier 2, a role that requires an experienced technologist with a proven track record of hands-on experience in the Networking, System and Security fields.

What will you do?

Customer support via email, phone and frontal all subject to SLA and KPIs maintenance of customer service SLAs
Work with senior level admins to determine and resolve high level problems

What you need:

Minimum of 2 years of hands-on experience
Strong communications skills and ability to impart information about technology and IT services to Radware employees.
Advanced troubleshooting skills of familiar and unfamiliar technologies alike
Excellent written and verbal communication skills in the English language
Exceptionally self-motivated and directed with ability to set and manage priorities judiciously

Technologies

Hardware (PC/ LT installation and internal troubleshooting)
Microsoft Products (SCCM, Office 365, Office Tools, SharePoint, One Drive etc.)
User management (Azure, Active Directory, MS Exchange, Exchange online)
Networking (Cisco, TCP/IP , DNS, FTP, DHCP)
Operation Systems (Windows, Mac, Linux)

Work Conditions

24x7 inbound call environment supporting and troubleshooting systems managed by Radware’s IT
Day (7:30-16:30), Evening (13:00-22:00), Overnight (22:00) and Weekends, schedules available.
Working extended hours to meet deadlines, when needed.
Management of production infrastructure hardware/software and related technologies.
Document and improve existing processes.

Why you should join us:

Employees from more than 40 countries have chosen Radware as a place where they can belong.

Radware has been recognized by Glassdoor and BDI as one of the World’s Best Places to Work, ranking among the top 100 companies across the globe in the IT category.

Radware has also been named a Gold Winner for Application Security in the 2023 Globee Cybersecurity Awards, by Forrester a Leader in DDoS Protection, and has been named a Leader in WAF Market by Quadrant Knowledge Solutions.

We are equally committed to our people. We strive to create a dynamic work environment that celebrates diversity, promotes equality, and thrives on the unique contributions of each individual.

If you are ready to be part of a global-minded company that is inspired to create a better, safer future; and if and want to fight for the good guys and be at the forefront of helping companies protect their most critical assets from today’s cyber adversaries, then you’ve found the right fit at Radware.

#LI-NE1

Primary Location: IL-IL-Tel Aviv
Work Locations: Radware Israel, Tel Aviv 22 Raoul Wallenberg Street Tel Aviv 69710
Job: IT Operations