Operations Project Manager-Data Center

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Role Overview

Responsible for end-to-end service delivery and operational coordination of metro data center environments, ensuring Service Level Agreement (SLA) compliance, customer satisfaction, operational excellence, and close collaboration with technical teams, customers, and global stakeholders.

Key Responsibilities

• Lead customer cases, projects, and overall daily operations

• Manage break-fix events with high responsiveness and service ownership

• Conduct site audits and manage ongoing customer engagement

• Ensure full compliance with SLA, SOW, safety, and quality standards

• Supervise third-party service providers and on-site field teams

• Plan preventive maintenance schedules and manage work orders

• Oversee spare parts, inventory, and logistics operations

• Drive task prioritization, operational efficiency, and process adherence

• Build and maintain strong relationships with customers, suppliers, and partners

• Support system integrations to enable smooth operational workflows

• Ensure participation at on-site customer meetings

• Promote collaboration and knowledge sharing across multidisciplinary teams

• Apply technical understanding of optical networks, fiber, IP routing, and switching

Skills & Qualifications

• Bachelor’s degree (Engineering, Technology, Operations, or related field – required)
• Native Hebrew and fluent English is a must
• Familiarity with Workforce Management (WFM) tools – advantage
• Strong organizational and task management skills with high attention to detail
• Hands-on leadership of technical teams and close day-to-day collaboration with field technicians- advantage
• Excellent communication and stakeholder management abilities
• Ability to operate in a fast-paced, mission-critical environment

Ericsson's Values and Benefits:

• Global leader in telecom and network innovation
• Collaborative, diverse, and inclusive culture
• Equal opportunity employer with strong growth opportunities

Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: Israel (IL) || Rosh Ha'ayin

Req ID: 782679