Junior Customer Service Representative

You’re invited to Join Beach Bum, the greatest gaming family that brings a new twist to classic games by introducing them to the world of online casual games.We are looking for an customer-oriented service representative to provide product/services information and resolve emerging problems that our players face within the game.ResponsibilitiesEnsure high service standards and maintain customer satisfaction by providing effective solutions & alternatives to players.Identify and analyze recurring issues and trends by working with other departments until resolutionAchieve an optimal support experience by continuous improvement and knowledge sharing initiatives.Work in a dynamic, team-focused environment with great freedom, career development, and benefits.RequirementsNative or Mother tongue level in English (written and spoken) – MUST!1+ years of experience in customer support – advantageFull-time position including weekends, with one day off in the middle of the week (hours add up to a 5-day work week)Experience working with Freshdesk or Zendesk – advantageExcellent interpersonal and communication skillsProactive & can-do attitude!Data-driven thinkerAbility to work in a fast-paced environment- AdvantageHigh-level understanding/interest in social gaming/online marketing field