Junior Customer Service Representative

You’re invited to Join Beach Bum, the greatest gaming family that brings a new twist to classic games by introducing them to the world of online casual games.

We are looking for an customer-oriented service representative to provide product/services information and resolve emerging problems that our players face within the game.

Responsibilities

Ensure high service standards and maintain customer satisfaction by providing effective solutions & alternatives to players.
Identify and analyze recurring issues and trends by working with other departments until resolution
Achieve an optimal support experience by continuous improvement and knowledge sharing initiatives.
Work in a dynamic, team-focused environment with great freedom, career development, and benefits.

Requirements

Native or Mother tongue level in English (written and spoken) – MUST!
1+ years of experience in customer support – advantage
Full-time position including weekends, with one day off in the middle of the week (hours add up to a 5-day work week)
Experience working with Freshdesk or Zendesk – advantage
Excellent interpersonal and communication skills
Proactive & can-do attitude!
Data-driven thinker
Ability to work in a fast-paced environment- Advantage
High-level understanding/interest in social gaming/online marketing field