Technical Service Representative

Date: May 22, 2026

Location: Setbal, PT

Company: AkzoNobel

About AkzoNobel

Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.

For more information please visit www.akzonobel.com

© 2024 Akzo Nobel N.V. All rights reserved.

Setúbal, Portugal

Technical Service Representative

The main purpose for this role will be to provide technical support for Wood Coatings on the use and application of company products, services, equipment and documentation in acquiring new business and in maintaining existing customers.

About the role

Delivers training to customers on the use and application of the company products, equipment and documentation both on-site at the customer’s location and within the training center.
Conduct demonstrations of products and transfers the knowledge on Akzo Nobel process as well as on technical problem solving to the customers.
Performs technical scans and audits at designated customers.
Actively participates together and as peer to allocated sales representative, in key phases of the sales process to prospects.
Proactively prevents and solves problems of a technical nature occurring at existing customers.
Conducts and/or assists in the testing process as well as in the implementation of new products and technologies.
Synchronizes own activities with all department using CRM, up-dates the key customers’ databases with valid, accurate and complete information (visit, products, equipment etc.).
Cooperates with the technical department in handling complex technical issues and claims and in educating customers on solutions.
Supports product development with prototype selection advice and test market execution.
Maintains allocated technical company equipment in a safe and proper manner.
Delivers periodical progress reports, proactively submits information regarding trends within the market and provides recommendations regarding improvements in the approach to the marketplace.
Assists sales department in the implementation of sales strategies and within key phases of the sales process, giving technical expert knowledge to their prospects.
Promotes the positive company image and develops long-term relations with customers.
Advises to the upper management on training types recruits partecipants for the relevant technical courses and gains commitment for customer attendance.
Gets familiar with all the applicable corporate as well as site policies/procedure with regard to personal conduct/HSE standard and acts in compliance with all their regulations.

About You

Education: Technical diploma (or degree).
In-depth knowledge of the market and the products.
3/5 years of relevant experience in paint General Industry (preferred) or other manufacturing business.
Technical knowledge of coatings in Wood (preferred) or in other manufacturing Industry.
Fluent English, Portuguese and Spanish.
Good Knowledge of Office (Word, Excel, SAP) systems.
Customer focused, strong results orientation, good communication skills, ability to manage multiple deadlines.
International spirit and culturally aware.
Good team worker.
Analytical approach to problem solving, ability to understand technical concepts.
Willing to travel, overnight.
Active driving license.
Basic knowledge relating to health and safety matters under the current local legislation.

What we offer

Join a growing multinational company.
Stable project.
Professional and personal development in a dynamic environment.
Access to the training platform.
Company car included.
Health insurance.

LI-NC1 #LI-Hybrid

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Requisition ID: 53731