21324 - IT Support Specialist

Date: 27 Jan 2026
Company: Qualitest Group
Country/Region: IL

Qualitest is the world’s leading AI-powered Quality Engineering company.
With 8,000+ experts worldwide and 1,500 in Israel, we partner with top global brands to deliver smarter, faster, and more reliable technology solutions.
For the fifth year in a row, Qualitest has been recognized as one of Israel’s Top 100 Best Places to Work, reflecting our commitment to a stable, supportive, and growth-oriented workplace.

Your next career move starts here: IT Support Specialist - Karmiel

We are seeking a skilled, service‑oriented IT Support Specialist with strong technical abilities and hands-on experience to join our growing team.

The role involves front-line user support, troubleshooting complex issues, maintaining diverse IT environments, and working with advanced organizational technologies.

Responsibilities:

Provide Tier 1 IT support and handle escalated Tier 2 issues as needed.
Troubleshoot hardware, software, and basic networking issues.
Manage incidents and service requests via ticketing systems.Install, configure, and maintain end-user devices, including image deployment.
Support Windows environments, meeting room equipment, and basic server, virtualization, and network infrastructure.
Deliver high-quality, service-oriented support and collaborate with IT teams.

Requirements:

Minimum 5 years of experience providing front-line IT support to end users (Tier 1).
Tier 2 experience – an advantage.
Basic knowledge and experience in Networking (Layer 2/3) – IP addressing, subnet mask, MAC address.
Practical experience working with ticketing systems (e.g., SysAid, ServiceNow).
Experience with Image deployment, preferably using SCCM and PXE.
Strong hardware troubleshooting and DEBUG-level technical skills.
Extensive knowledge of Windows operating systems (Linux – an advantage).
Basic knowledge of servers and virtualization, especially VMware.
Basic understanding of networking equipment (switches / firewalls).
Experience operating and supporting IT equipment in meeting rooms.
Familiarity with the Priority ERP system – an advantage.

Why should you join us?

Grow your career in a stable, innovative environment

Collaborate closely with clients to deliver smart, high-quality solutions

Make an impact in a dynamic, learning-driven environment

Be part of a human, value-driven organization that cares