Customer Care Representatives

Air Doctor – who are we?

Air Doctor is a global travel-health platform that gives travelers fast, reliable access to quality medical care anywhere in the world when they get sick far from home. Through our simple, easy-to-use app, people instantly connect with a trusted local doctor who speaks their language, avoiding unnecessary stress and expensive hospital or clinic visits, transforming the tourism industry. From video consultations and at-home visits to in-clinic appointments, our large medical network spans countries, cultures and specialties. We help people feel safe, supported, and cared for with 24/7 access whenever they need us.

Where are we located?

Our offices are based in the green landscape of Moshav Beit Nekofa, between Tel Aviv and Jerusalem.

Who are we looking for?

If you appreciate great customer experience, if you thrive to find the best solution to any problem, if you are a people-person with a high sense of empathy, if you like working within a team in a fast-growing environment, then your place is with us!

What will I be doing?

Manage start to finish incoming requests between clients seeking medical care and clinics, both for B2C and B2B customers. Communicate with clients world-wide, and work with global teams to ensure the perfect solution is being received for each specific case.

What do you need to bring?

Must – Excellent English skills both verbal and written
Works well independently and collaboratively in a team
Empathetic and compassionate towards clients
Quick-learner in a fast-changing environment
Understand complex working methodologies and see the big picture.
Multi-tasking and ability to perform in a quick pace environment.
Thinking quickly and offering suggestions with a high sense of problem solving.
Advantage – previous experience giving customer support in a tech-environment.
Advantage – good Hebrew skills both verbal and written.
Advantage -additional languages

**Shift-based job – 24/7 including nights & weekends.

We’re looking for someone to grow with us as we grow!

Please send CVs to [email protected] with the title “Customer Care”.