Product Specialist

At WiseTech Global, our people and teams worldwide are aligned in our vision to create the operating systems for global logistics. Our customers use our software to run their global logistics businesses, and amongst our most vital offerings is our customs product. With more than 160 countries in our sights, our customs product is being systematically developed with flexibility and functionality designed to meet the complex day to day local compliance needs of countries across the globe.

No two countries are the same, which is what makes our comprehensive customs functionality so powerful. Our customers are the largest freight forwarders on earth, and they operate all over the globe. Maintaining compliance with customs legislation, whilst submitting declarations in a timely manner are crucial to their operations.

These are the challenges our customers face, and what our products allow them to solve. However, to build these products, we need to understand their problems, and design the right solution. That’s where you come in.

As a product specialist, you see our customers challenges as opportunities. You use your knowledge of customs to get into the fine detail, and find the solutions others miss. You turn our customers pain points into articulate requirements, and you work with your team to solve the problems our customers didn’t even know they had.

The Responsibilities:

Investigate and provide solutions to complex issues
Deliver high quality customer service in the form of 2nd line support
Writing up requirements for new features and functionality
Assess existing functionality and recommend areas for improvement
Documenting supporting content and release notes
Analyse and document processes
Identify and evaluate inefficiencies and recommend optimal business practice and system functionality/ behaviour
Product development review (UAT/ QA) for software fixes and new features
Work collaboratively with customers and development throughout the lifecycle for new features
About WiseTech Global

At WiseTech Global we build leading technology solutions that help the logistics industry move goods globally. Our customers include the world’s largest logistics companies. Our innovations and global technology enables, improves and empowers the world’s supply chains. Having listed on the ASX in 2016, WiseTech Global is now an ASX 50, AU$20 billion+ company that is serious about expansion and technical innovation. Our mission is to change the world by creating breakthrough products that empower those that own, enable, and operate the supply chains of the world. We are known for our vibrant, dynamic workplace where personal and professional fulfilment and company success go hand in hand. Working at WiseTech provides you with the ability to work in an industry leading culture with high levels of autonomy and ownership.

Before you Apply

From time to time, WiseTech Global may use external service providers to assist us with assessing applications, including background checks, on our behalf. Accordingly, by applying for this role and providing your personal information to WiseTech Global, you consent to WiseTech Global providing this information to our external service providers who are required to treat such information with strict confidentiality in line with privacy and data protection laws and regulations.