IT Support Specialist

Responsibilities: Working with an operations team of highly skilled IT, system, networking and security engineers Provide end user IT support in a primarily Windows desktop/laptop environment Support Microsoft 365 services (Outlook/Exchange Online, Teams, OneDrive/SharePoint) and user productivity tooling Support Entra ID (Azure AD) identity operations and security controls Installation, monitoring and maintenance of end user hardware and software (laptops, peripherals) Responsible for maintaining endpoint security/software/patch updates and ensuring devices remain compliant with policy Basic troubleshooting of network connectivity issues Maintain accurate asset inventory and support onboarding/offboarding processes Support remote user VPN access for GlobalProtect & OpenVPN Requirements: 4+ years’ experience in IT support / service desk / desktop support – supporting a business production environment Strong Windows 11 end user support experience (desktop troubleshooting, application support, device setup) Hands-on experience supporting Microsoft 365 (mailboxes, Teams, OneDrive/SharePoint, licensing/access support as relevant) Working knowledge of Entra ID (Azure AD) including user/group/device management and security controls Experience with endpoint management tools (e.g., Intune/MDM), device provisioning/imaging and compliance policies Basic knowledge of networking and troubleshooting concepts (TCP/IP, DNS, DHCP, VPN) Experience with installation, configuration and troubleshooting of end user hardware (laptops/desktops, docking stations, printers, peripherals) Must be a team player with initiative, ability to work independently and manage multiple tasks through to completion Strong verbal and written communication skills in English Office is located in Jerusalem (hybrid – 2 days in the office)