Senior Product Manager - OEM Partnerships

We are looking for a Senior Product Manager for our OEM Partnerships in Mobility to help with the end to end OEM Partnerships Assessment & Management as we steer the transition to EV transportation in Kenya and beyond.

You will be leading a team and work directly with our current and prospective OEM partners to lead the testing of new EV models and versions they are thinking of bringing to market, and provide testing feedback as well as aggregated customer feedback to each OEM partner to help them improve quality, reliability, and to iterate on design of future versions of their EVs.

About Us

We foster a low-ego environment where diversity, innovation, and collaboration drive both commercial growth and social impact. Our team values psychological safety and takes a discovery-first approach to problem solving. You'll be empowered to make data-driven decisions and clear cases for prioritization of solutions in a domain that you have a high degree of ownership over.

The Mobility business is an innovation arm within M-KOPA. We move quickly to meet the dynamic Kenyan electric vehicle EV market’s needs, as the market rapidly evolves. We work with a wide range of original equipment manufacturer (OEM) partners who import, manufacture, or assemble EVs in Kenya.

In this role, you would be responsible for:

OEM Partnership Assessment & Management - Evaluate new Original Equipment Manufacturers (OEMs) and maintain strategic partnerships with approved OEMs

Quality Control & Continuous Improvement - Implement quality control (QC) processes for approved OEMs, including QC procedures for new stock acquisition

Refurbished Asset Management - Oversee the valuation, refurbishment, and market preparation of second life assets

Technical Audit & Compliance Management - Conduct electrical home audits for partners utilizing at-home charging infrastructure, ensuring compliance with safety standards

Cross-Functional Stakeholder Coordination - Serve as primary point of contact for all OEM cross-functional meetings, facilitating communication between internal teams, OEM stakeholders, and external partners

Infrastructure Density & Expansion Planning - Manage swapping station density requirements analysis and technical expansion readiness

After-Sales Service Excellence - Oversee comprehensive after-sales maintenance requirements management for our customers

Performance Analytics & Reporting - Gather, analyze, and report on quantitative and qualitative data regarding product performance, customer experience metrics, and business performance indicators

Technical Issue Resolution - Systematically identify, document, and report software issues and product defects to relevant points of contact

Training & Knowledge Management - Develop and deliver comprehensive training programs for internal teams on new EV models, technical updates, and procedural changes

Procurement & Vendor Relations - Coordinate procurement activities for parts, safety equipment, and testing resources

This is a hybrid role, therefore an ideal candidate should either be based in Kenya or be willing to relocate if/once successful (we provide a relocation assistance package). This will allow you to be at the heart of Africa's most dynamic tech hub with direct access to our core e-mobility market.

Your application should demonstrate:

7+ years of product management and/or external partnerships management experience

Strong technical and/or analytical skills, including the ability to conduct complex data analysis

Proven ability in solving technical and/or analytical problems

Ability to work with diverse, distributed teams across multiple countries

Strong interpersonal, communication, and collaboration skills

Familiarity with remote device control (IoT) best practices

Experience as a cross-functional team leader without line management authority

Experience in data-driven decision making and strategy development

If the above is of interest to you, please apply.

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Important Notice

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.