Senior Teller

Job Classification

Senior Teller - Rehoboth Branch (B5)

Closing Date: 24 April 2026

Job Purpose

To create a unique client experience by attending to enquiries and teller related transactions, client queries,banking requirements, the needs of clients and refer cross sell opportunities while mitigating risk and contribute to branch objectives.

People Specification

An enthuastic team player who contributes positively to the branch and to Nedbank Namibia through being a first-point-of-contact to customers. The suitable candidate will be a customer-centric, tech-savvy individual who is naturally eager to solve problems and can work well under pressure.

This role is required to work on Saturdays.

Candidates from designated groups are encouraged to apply.

Job Responsibilities
Authenticate clients and transactions.
Prevent fraud, risks and losses.
Mitigate risks and meet legislative requirements.
Provide client service and meet identified client needs.
Issue VISA application letters based on client requests.
Comply with risk standards and take corrective action.
Minimise losses and ensure corrective action is taken as per procedure and policy.
Balance and secure branch stock holding.
Stay abreast of developments in field of expertise, ensuring personal and professional growth.
Seek opportunities to improve business processes and systems.
Act as brand ambassador.
Add value to Nedbank by supporting the implementation of new processes, policies and systems.
Deliver on identified client needs and requirements.
Build and maintain client relationships.
Educate and converse with clients by informing them of alternative self-service channels that will be cost effective, time saving and convenient.
Create synergetic internal relationships.
Identify quality sales leads and enable cross-selling (without advising).
Meet client information needs and facilitate the processing of sales.
Ensure client service and avoid destruction of aged stock and costs associated with reprinting and issuing.
Reach individual and branch usage (touch points) targets.
Remain current and stay abreast of Nedbank risk and compliance requirements.
Understand and embrace the Nedbank vision and values.
Ensure knowledge management, continuity, team success and that information is provided in the correct way to stakeholders.
Essential Qualifications
Matric / Grade 12 / National Senior Certificate
Experience Requirement
At least five (5) years banking experience, as well as Teller experience
Valid Police Clearance (Certificate of Conduct)
Technical / Professional Knowledge
Customer service principles
Relevant product knowledge
Branch processes and procedures
Branch service offerings
Corporate Governance & Compliance
Cluster specific operations
Behavioural Competencies
Building Customer Loyalty
Applied Learning
Collaborating
Communication
Managing Work
Stress Tolerance
Quality Orientation