Facilities & Operations Manager

About Us:

Penlink is a global leader in digital intelligence solutions. Our advanced technologies simplify complex data, empowering public safety organizations to make informed decisions quickly and effectively. We believe in the power of data-driven intelligence to accelerate clarity in decision-making for global security, strategic operations, and the most critical missions. Headquartered in the US with offices worldwide.

About the role

We are looking for a hands-on Facilities & Operations Manager with strong ownership and execution capabilities to take full responsibility for the company’s office operations and facilities environment. The role covers day-to-day operational management of offices and onsite training facilities and requires a high level of independence, involvement, decision-making, and consistently high operational standards, while maintaining a strong employee experience.

Key Responsibilities

Full ownership of facilities and office operations, ensuring availability, safety, and proper functioning of the work environment
Manage vendors and service providers, including daily coordination, onsite supervision, and quality control
Lead day-to-day onsite operations and work directly with contractors, vendors, and external service providers
Work closely with building management and landlords to handle operational matters, escalations, and issue resolution
Ensure workplace safety, compliance, and regulatory adherence, including vendor documentation and operational risk follow-up
Support onsite training rooms and training facilities, ensuring training spaces are fully operational, well-equipped, and properly maintained
Lead facilities-related initiatives and support cross-functional projects as needed
Track and control facilities-related expenses, working with procurement and finance on budgeting and invoicing
Collaborate closely with HR, IT, Administration, Workplace Experience, Security, Procurement, Finance, and Operations teams
Proactively identify issues, improve processes, and maintain high operational standards over time

Requirements:

At least 7 years of experience in facilities, office operations, building operations, or a similar hands-on operational role
Proven experience managing vendors, contractors, and service providers
Hands-on experience working with maintenance, cleaning, and operational service providers, including ongoing coordination and supervision
Experience working in a fast-growing and global organization
Familiarity with safety, compliance, and facilities-related regulations
Experience working closely with procurement, finance, and operations teams
High level of independence, ownership, and ability to manage multiple priorities
Strong execution mindset, problem-solving skills, and attention to detail
Clear, professional communication skills and strong stakeholder management abilities
Strong English skills, both written and spoken