IT Helpdesk Specialist

Quantum Machines is a global leader in control systems for quantum computing, a field on the verge of exponential growth. Our innovative hardware and software mark a groundbreaking approach in quantum computer control, scaling from individual qubits to expansive arrays of thousands. At the core of QM lies a passionate and ambitious team committed to reshaping the construction and operation of quantum computers. Our work is driven by a deep understanding of customer needs, driving us to deliver unparalleled solutions in this revolutionary field.

We are seeking a service-oriented and highly motivated IT Helpdesk Specialist to support our growing global team. The ideal candidate has hands-on experience with Microsoft 365, Windows and macOS environments, Atlassian tools, and IT onboarding/offboarding processes. This role involves daily collaboration with internal teams and external partners, management of IT assets, and the creation of clear end-user documentation. Strong communication skills and a passion for delivering exceptional service are essential.

Key Responsibilities

Employee Onboarding & Access Management

Lead the onboarding process for new employees in the Microsoft 365 (M365) environment.
Create and manage user accounts, assign licenses, and configure access using Entra ID (Azure AD).
Enroll new devices into Microsoft Intune and apply relevant policies.
Maintain and improve onboarding automation workflows to streamline employee setup.

Technical Support & Troubleshooting

Provide first-line support for Windows and macOS systems, including workstation setup, configuration, and maintenance.
Troubleshoot basic network, Ethernet, and Wi-Fi issues, escalating as needed.
Support corporate applications and productivity tools across the organization.
Investigate, diagnose, and resolve issues logged via the Atlassian Service Desk.

Tools & Platforms

Utilize Atlassian Service Management/Service Desk for incident, request, and task handling.
Use Jira Work Management for tracking activities and projects.
Create and maintain Confluence knowledge base articles, including end-user self-help guides and internal IT documentation.

Asset & Vendor Management

Manage global procurement of IT hardware, including laptops, accessories, and peripherals.
Track asset inventory throughout its lifecycle, ensuring proper allocation and return.
Collaborate with external partners, vendors, and consultants to resolve escalated issues and support IT projects.

Security & Compliance

Follow IT policies and procedures to ensure secure and compliant operations.
Assist in maintaining proper configuration standards across endpoints.
Support licensing, compliance checks, and software management in the M365 ecosystem.

Requirements:

Qualifications & Skills

Technical Skills

Experience managing users and devices in Microsoft 365, Entra ID, and Intune.
Strong understanding of Windows and macOS operating systems.
Familiarity with Atlassian Service Desk, Jira, and Confluence.
Ability to troubleshoot basic networking and Wi-Fi problems.
Knowledge of M365 licensing and security fundamentals.
Exposure to onboarding/offboarding automation (e.g., scripts, SaaS identity tools).

Soft Skills

Exceptional spoken and written English.
Strong customer-service mindset with the ability to assist both technical and non-technical users.
Excellent organizational and problem-solving skills.
Ability to work with global teams and external partners effectively.
Detail-oriented, proactive, and capable of owning tasks end-to-end.

Preferred Skills:

Nice to Have

Experience with automated workflows (Jira automation, scripting, or similar).
Exposure to security tools and monitoring solutions.