Service Operation PMO

As a Global Service Operation PMO, you will coordinate service support to our Digital Printing Presses around the world, using and developing information system, reporting methodologies and perform required analysis of service data.

You will create interpersonal relations with vast functions in the company – PL, R&D, Service and more

Responsibilities :

Develop and maintain onsite WW Support tool to manage service missions

Be the Indigo service travel coordinator : Manage travel budget , work closely with travel agents, admins, and managers , maintain the latest Travel guides / Travel Policy , train new supporters with travel guideline and policy , handle peak season and exhibitions periods

Develop and Maintain Support Reports / Dashboards

Be the PMO of programs in the service organization

Create, maintain, and share results of customers surveys

Weekly / Monthly / Quarterly / Yearly analysis and reports

Initiate training for specific technical activities per need

Manage and purchase supporters equipment

Education & Experience required :

BSc in industrial engineering and management – A must

Ability to work in a dynamic environment, under pressure to deliver

Fluent English (written and spoken) - must. Other languages - advantage

Experience in strategy, business, and marketing research/analytics - an advantage

Knowledge & Skills

Independent, Responsible,

Problem-solving skills

Proactive approach, assertive

Representative & Good presentations skills

Very good interpersonal communication skills

Self & Quick learner

Office 365 (Excel, PPT, Word)