Desktop Engineer L1

_*Job Responsiblities*_
* Incident and Service Request management. The role demands excellent communication skills # oral and written, good customer handling skills and excellentcollaboration skills.
* Ideal candidate must be an experienced professional from same or similar field.
* He/She must possess good knowledge on Windows, Active Directory, O365, and VPN.
* The person will contribute towards achieving project deliverables (SLAs KPIs Improvements etc.).
* Strong knowledge on Azure Cloud, Networking, MDM, IT Asset Management and Lifecycle
* The ideal candidate must have hands on experience of resolving technical issues over the phone, chat, in-person, and emails.
* Collaborate with L3 and other resolver teams in English.
* Correctly logging incidents and faults, categorizing, and prioritizing them in line with team procedures
* Diagnose and quickly resolve a wide range of Windows applications issues.
* Good troubleshooting knowledge on internet and VPN issues
* When the restoration is beyond the scope of the support escalate the issue problem to appropriate resolver group using IT Ticketing System
* Install, upgrade, support and troubleshoot for printers & related computer hardware.
* Knowledge of Citrix, VDI and VPN
* Customize & configure desktop hardware to meet specifications and business standards.
* Email account administration, i.e., account creation and management and distribution
* lists on Office 365 User account administration, i.e., account creation and management and password resets on Active Directory
* Familiarize end users on basic software, hardware and peripheral device operation and solve basic queries.
* Take ownership and responsibility of queries, issues and problems.

*Requirements*
* The candidate must have served in the Israel Army.
* The candidate should have their own vehicle, as they may be required to visit the other branch in Nes Tsiona. Advance notice will be provided for such visits.
* _*Fuel expenses between client locations will be reimbursed.*_

Job Type: Full-time

Application Question(s):
* Have served in the Israel Army.?