Desktop Engineer L1

_*Job Responsiblities*_* Incident and Service Request management. The role demands excellent communication skills # oral and written, good customer handling skills and excellentcollaboration skills.* Ideal candidate must be an experienced professional from same or similar field.* He/She must possess good knowledge on Windows, Active Directory, O365, and VPN.* The person will contribute towards achieving project deliverables (SLAs KPIs Improvements etc.).* Strong knowledge on Azure Cloud, Networking, MDM, IT Asset Management and Lifecycle* The ideal candidate must have hands on experience of resolving technical issues over the phone, chat, in-person, and emails.* Collaborate with L3 and other resolver teams in English.* Correctly logging incidents and faults, categorizing, and prioritizing them in line with team procedures* Diagnose and quickly resolve a wide range of Windows applications issues.* Good troubleshooting knowledge on internet and VPN issues* When the restoration is beyond the scope of the support escalate the issue problem to appropriate resolver group using IT Ticketing System* Install, upgrade, support and troubleshoot for printers & related computer hardware.* Knowledge of Citrix, VDI and VPN* Customize & configure desktop hardware to meet specifications and business standards.* Email account administration, i.e., account creation and management and distribution* lists on Office 365 User account administration, i.e., account creation and management and password resets on Active Directory* Familiarize end users on basic software, hardware and peripheral device operation and solve basic queries.* Take ownership and responsibility of queries, issues and problems.*Requirements** The candidate must have served in the Israel Army.* The candidate should have their own vehicle, as they may be required to visit the other branch in Nes Tsiona. Advance notice will be provided for such visits.* _*Fuel expenses between client locations will be reimbursed.*_Job Type: Full-timeApplication Question(s):* Have served in the Israel Army.?