Account Specialist

Why Join Us?Account Services is the frontline customer service team for Check Point. We can be reached by phone, chat or web ticket. We handle issues involving all teams within the company and have a deep understanding of what each team does. We strive to deliver outstanding service levels while solving all issues as quickly as possible.Key ResponsibilitiesRespond to inbound phone calls, chats, and web requests submitted by customers, resellers, Sales and partners regarding:Check Point User Center portal – technical support (login issues, permissions, navigation, products movements, etc.)Check Point Infinity Portal – assistance with all questions and issues. We interface with all R&D teams to try and understand the portal behavior and solve the customers issues.Licensing – all licensing errors for all Check Point products.Check Point ordering – post sales issues (order verification, correction, contract issues, etc.)RMA correctionsSales support – assistance with product compatibility, pre and post migration license planning, product sizing, etc.Thoroughly document all calls and chats in a ticketing system in order to analyze trends and provide proactive solutions.Continually learn and develop a working knowledge of all company processes and procedures; understand and support Check Point’s policies and proceduresQualificationsExceptional service orientation & communication skills in Hebrew and English (written and verbal): Builds strong relationships by focusing on customer needs, developing solutions, and delivering prompt and accurate informationMinimum of 1 year experience in customer service / technical support rolesStrong troubleshooting skills to determine the root cause of issues that are not evidentAttention to details, organizational skills, outstanding follow-through and time management skills: Able to multitask and complete duties on time with conflicting prioritiesAble to make independent decisions in a timely manner and understands the urgency of requestsProficient with Microsoft Office (Word, Excel, PowerPoint, Outlook)Experience with SAP and Salesforce - an advantageTechnical background - an advantage