About The Position

Aidoc is recruiting a AI Operations Project Manager in Tel Aviv. Join our team!

About Aidoc

Aidoc is a pioneering force in clinical AI. Our clinical AI imaging solutions help physicians quickly identify and diagnose urgent cases and improve patient outcomes. Built on Aidoc’s exclusive aiOS, we analyze and aggregate medical data to enable care teams to operationalize the unexpected and work seamlessly with a continued focus on the patient. Aidoc AI is always on, running in the background to change the foreground.

Our solutions are used in more than 1000 hospitals, including leading health systems in the US. Funded by some of the industry’s leading VCs, Aidoc has raised more than $250 million to date and was chosen as one of TIME’s 50 most genius companies.

About the department:

The Delivery Department oversees the full spectrum of customer Technological services, including new and expansion implementations, and manages all operational activities critical to ensuring the stability and performance of Aidoc products.

The AI operations project manager will join a highly skilled and technically proficient department working in a dynamic environment.

About this role

In this role, you’ll join our delivery department and partner with the groups’ leaders to enhance production support and implementation processes to maintain a high quality of Aidoc’s deliverables. You’ll lead cross-functional professional and technical projects in collaboration with various teams; Engineering, Implementation, Product, and development while contributing to solutions’ performance and supportability.

Responsibilities
Lead key projects in enhancing the scalability, robustness and supportability of our AI solutions in hospitals, while effectively communicating across different domains.
Lead quarterly and yearly planning for the delivery teams.
Lead project coordination, managing specifications, timelines, and deliverables alongside internal and external stakeholders.
Build and track key metrics to ensure department efficiency and quality processes.
Serve as a key player in the collaboration and communication with Engineering, Product, Technical Partnerships, Implementation, and support teams to aid in risk management and identify new opportunities.
Develop a fundamental understanding of our algorithms, system, customers, and product. Your input will influence customers’ perception of our solution across multiple projects.
Enhance the quality and health of our production environment through the identification of key milestones in our support processes and tools development.
Lead multiple projects in a dynamic, agile, and rapidly growing startup environment.
Identify processes that require scaling and re-design.
Help foster an inclusive and supportive team environment, balancing results with team well-being.
Requirements

Educational Background:

Bachelor’s (BSc) or Master’s (MSc) degree in Engineering, Science, or a related discipline.

Experience:

3-5 years of proven experience in leading operational roles in a tech company (Project management, Professional services, Support, etc.)
Experience in the healthcare industry is an advantage.
Proven experience in leading projects from initiation through to completion.
Proven experience in project management skills; Gantt planning, managing capacity and resources, tracking milestones and metrics, and creating documentation.

Skills and Competencies:

Strong understanding of the technical aspects relevant to the support team’s operations, including familiarity with support tools and platforms.
Data analytics know-how - experience with SQL queries and reporting, high proficiency with spreadsheets, understanding basic concepts of statistical analysis etc.
Strong organizational and multitasking skills with the ability to prioritize and manage multiple projects simultaneously
Show attention to detail and the ability to understand complex systems, all while keeping an eye on the bigger picture.
Strong problem-solving and analytical skills.

Communication skills:

Excellent Hebrew and English communication skills (both verbal and written)
Ability to create and deliver compelling presentations that effectively communicate information and ideas in both English and/or Hebrew

Customer-service orientation:

Deep commitment to delivering exceptional customer service and ensuring high customer satisfaction.
Ability to handle escalation and work in a highly dynamic environment
Passionate about making a difference in healthcare and eager to learn and grow in a dynamic startup environment.
Working at Aidoc

Our perks:

Be part of something big - using cutting-edge technologies to transform the Healthcare industry (while saving patients’ lives)
Incredible culture - collaborative, transparent & fun!
Office close to HaShalom train station with free parking
Stocked up kitchen & meal card.
Breakfast and lunch are made by our chef
Wellness - yoga, pilates, and functional workouts in the office.
Attractive compensation package & benefits